IS Support Analyst I

Shriners Children's • Torrance, CA

41d • $39 - $75 • Hybrid

About The Position

The IS Support Analyst I provides front-line technical support to clinical and administrative staff across the organization. This position ensures the reliable operation of end-user devices, and communication systems that directly support patient care. This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend or on-call work to support critical hospital operations.

Requirements

• 1 - 3 years of IS Support/Help Desk experience in a healthcare of hospital environment
• 1 - 3 years of Desktop IS experience
• Experience with Desktop operating systems including MS and Mac OS X
• Experience troubleshooting wireless attached devices in an enterprise environment
• Working knowledge of range of diagnostic utilities
• Ability to create automated software packages and installation options
• A+, MCDST certification or equivalent work experience
• High School Diploma/GED
• Associate's Degree in IT, Computer Science or related field - equivalent work experience will be considered in lieu of degree

Responsibilities

• Troubleshoot, resolve, and document technology-related issues, while maintaining strict compliance with Shriners policies, HIPAA regulations, and IS security standards.
• Provide technical support for Shriners Children's (SC) users, Executive Leadership, Imperials Board members, Board of Governors, and affiliated vendors.
• Provide assistance to end user request and incidents via email, telephone, remote connection, and at the user’s deskside.
• Strong problem-solving aptitude along with the ability to give clear and detailed instructions, as well as possess the ability to collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task requests.
• Ability to work independently and as part of a team while prioritizing multiple requests. The position will provide support for multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones.
• Resolving customer reported problems, install hardware and software, and provide general IS support services for user reported problems.
• Participate in a 24 hour IS emergency line rotation with other IS staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree