IS Specialist II - IS Help Desk Technician

Evotec•Seattle, WA

8d•Hybrid

About The Position

We’re looking for a passionate and curious IS Specialist II to join our team. If you’re excited by new challenges, solving complex problems, and learning every step of the way, you might just be the perfect fit. In this role, you’ll have the opportunity to drive impactful projects, collaborate with bright minds, and explore uncharted territories. As a IS Specialist II at Just-Evotec, you'll have the freedom to ask the hard questions, think outside the box, and find creative solutions that push us forward. It’s a role where your curiosity will fuel both your personal growth and the success of the team.

Requirements

Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field; or equivalent work experience.
2+ years of experience supporting IT systems and end users.
Strong problem solving, analytical, communication, and collaboration skills.
Familiarity with working in a medium to large Active Directory domain environment.
Experience with basic server and networking support and troubleshooting.

Nice To Haves

Background in the Biotech/Pharma industry preferred but not required.
Basic understanding of cloud services, such as Amazon Web Services is preferred.

Responsibilities

Directly responsible for the deployment, support, and troubleshooting of end user devices such as laptops, workstations, printers, tablets, phones, and audio/video services.
Manage and resolve help desk tickets in a timely manner
Provide and manage assets, standardize PC imaging and new PC setup.
Deploy workstations and install applications on both client, servers, and lab systems as needed.
Contact vendors as needed for troubleshooting and resolving issues.
Create user accounts in applications as needed following administration procedures.
Perform internal customer support with tact and appropriate prioritization.
Participate actively in regular team standups and business meetings.
Communicate clearly and regularly with stakeholders, including documenting work in IT ticketing system.
Must be able to work on multiple users’ issues across multiple technologies simultaneously.
Must be able to work at both the Seattle and Redmond locations.
Must be able to work in a laboratory environment to install and troubleshoot computer component of laboratory equipment. This requires following laboratory Personal Protective Equipment (PPE) and Environmental Health and Safety (EH&S) procedures, working with laboratory business stakeholders, and instrument vendors.