Help Desk II
About The Position
Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk II serving a military customer. The Helpdesk II technician provides support to end users on a variety of issues to include identifying, researching, and resolving technical problems. They respond to telephone calls, email and personnel requests for technical support. The Helpdesk II technician documents, tracks and monitors the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc. They rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
Requirements
- Associates' degree or equivalent
- SECRET Clearance
- Four (4) years of IT support experience
Responsibilities
- Provide support to end users on a variety of issues including identifying, researching, and resolving technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- Utilize knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, and active directory.
- Follow instructions and pre-established guidelines (SOPs) to perform job functions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
