Help Desk II

Tyto Athene, LLC•Washington, VA

15h•$65,000 - $70,000•Onsite

About The Position

Tyto Athene is seeking a candidate for the role of Helpdesk II serving a military customer. This role involves providing support to end users on a variety of issues, including identifying, researching, and resolving technical problems. The candidate will respond to telephone calls, emails, and personnel requests for technical support. Responsibilities also include documenting, tracking, and monitoring problems to ensure timely resolution, utilizing knowledge of commonly-used concepts, practices, and procedures such as trouble ticket systems, troubleshooting, and active directory. The role relies on instructions and pre-established guidelines (SOPs) to perform job functions.

Requirements

Associates’ degree or equivalent
Four (4) years of IT support experience
Secret Clearance required

Responsibilities

Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
Respond to telephone calls, email and personnel requests for technical support.
Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly-used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.