IS Senior Relationship Manager

Fifth Third Bank • Indianapolis, IN

7d • $96,500 - $207,500 • Onsite

About The Position

The IS Senior Relationship Manager serves as the primary contact for assigned Fifth Third Institutional Services (FTIS) Retirement Plan Advisory Services (RPAS) national and regional institutional clients. The role provides clients with relevant industry, regulatory, and legislative updates and, where appropriate, advice on complex topics such as plan design, compliance, and service-provider developments. The position requires knowledge of Fifth Third Institutional products and services, including investment management and trust and custody solutions.

The role is responsible for retaining and developing client relationships, delivering consulting and fiduciary support, coordinating with clients’ service providers and internal teams, and supporting business development. The consultant advises plan sponsors on suitable actions to advance retirement plan goals and participant outcomes, conducts fiduciary training, monitors client documentation and fees, and helps ensure that service delivery and account reviews meet internal requirements. The position may also support new team members and participate in projects and product or service rollouts.

The role is accountable for managing risk within the Bank’s risk appetite, following policies and procedures, raising concerns, and supporting positive experiences for customers and colleagues. The position is based in a normal office environment, involves extended monitor viewing, and may require periodic travel to client meetings, including overnight or long-distance travel.

Requirements

• Bachelor’s degree.
• Ten years of relevant experience working with ERISA plans.
• ASPPA certification, including 401(k) Administrator (QKA) and Qualified 401(k) Consultant (QKC).
• Proven ability to manage large and complex retirement plan client relationships.
• Experience identifying plan design and compliance issues and assisting with their resolution.
• Excellent interpersonal, written, and verbal communication skills.
• Superior presentation skills in client and sales situations.
• Demonstrated problem-solving and analytical skills.
• Excellent relationship management and collaboration skills.
• Proven experience leading large strategic projects from start to finish.
• Proficiency with Microsoft Office software, including Word, Excel, and PowerPoint.

Nice To Haves

• A degree in Finance, Accounting, Economics, or Business Administration is preferred.

Responsibilities

• Maintain and retain an assigned local and national book of business using established RPAS procedures and fiduciary oversight practices.
• Coordinate with clients’ other service providers on employee education campaigns that promote plan participation and use of plan benefits.
• Identify cross-sell opportunities with existing clients, including benefit plan consulting and company investment management or custody services, and collaborate with internal Fifth Third teams to support the One Bank strategy.
• Represent Fifth Third in civic, government, community, charitable, banking, and other professional groups and associations to build contacts and business opportunities and promote the Bank’s image.
• Support the sales team by explaining RPAS advisory services and value propositions, preliminary benchmarking results, and fund lineup recommendations; participate in prospect finalist presentations.
• Review client or prospect plan features and demographics and advise sponsoring companies on appropriate courses of action to support retirement plan goals and participant outcomes.
• Follow the FTIS RPAS service delivery model and document client interactions promptly in the CRM system.
• Advocate FTIS’s mission, value propositions, and points of differentiation.
• Manage client documentation, pricing, profitability, and fee structures according to approved guidelines.
• Conduct annual fiduciary training for plan committee members.
• Review, approve, and monitor fee invoices for billing accuracy and timely client payment.
• Lead or participate in cross-functional projects to improve FTIS products and services and serve as a subject matter expert for rollouts to regional and corporate bank teams.
• Complete ASPPA continuing education required to retain certifications.
• Ensure timely and accurate annual administrative file reviews in collaboration with the client service team.
• Partner with client service teams to meet internal compliance and documentation requirements and follow fiduciary policies and procedures for new accounts, asset acceptance, and other matters.
• Build relationships with regional recordkeeping vendors to understand their products and tools and support client access to plan data.
• Meet with clients alongside the assigned Investment Advisor at least annually, virtually, in person, or through a hybrid approach.
• Participate in Investment Advisor reviews by reviewing recordkeeper plan-health reports and updating clients on regulatory and legislative issues.
• Prepare draft minutes of client plan committee meetings for committee approval.
• Seek and act on client experience data and feedback to maintain client engagement.
• Work with Middle Office Representatives and Client Service Managers to improve client satisfaction, engagement, profitability, and operational efficiency.
• May provide onboarding support, coaching, and mentoring to new Retirement Plan Consultants.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior