IS Manager/IT Project Specialist (62259)

PIEDMONT FEDERAL SAVINGS BANK•Winston-Salem, NC

1d•Onsite

About The Position

The primary purpose of this position is to manage the Application Analyst and Database Administrators and to assist the Bank with the successful implementation of key strategic bank wide initiatives in Operations and Information Technology.

Requirements

Must have a high level of knowledge of the following subjects; might be regarded as an authority in the area: Project Management
Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements: Analytics and Data Extraction
Problem solving skills including analysis, research, interpretation, and recommendations
Must be able to apply the following principles and processes to day-to-day functions: Accuracy/Attention to detail
Collaboration/Teamwork
Communication including verbal, written, listening, face to face, telephone, or email
Conflict management
Interpersonal skills
Microsoft Excel and PowerPoint
Office machine operation
Problem solving skills including analysis, research, interpretation, and recommendations
Understand all components of Fiserv DNACore, Instant Open, Instant Issue and ClickSwitch
Fiserv Nautilus: Understand basic administration with document imaging and how it interfaces with DNACore, be able to create workflows.
Have the skills to manage Oracle 12c and how it interfaces with Fiserv DNACore.
Have a general understanding of the Bank's Operations department and how it interfaces with Information Technology.
Customer Care Associate exposure
Deposit administration - Savings, Time Deposit, Checking and IRA
Deposit transaction - Savings, Time Deposit, Checking and IRA
Loan origination processes/procedures
Loan servicing processes/procedures
Loan transactions

Nice To Haves

Banking application knowledge strongly preferred particularly with Fiserv DNA banking core and Nautilus (Hyland OnBase) enterprise content management system.

Responsibilities

Provide exceptional customer service both internally and externally and serve as a role model to staff.
Supervise and evaluate the Application Analyst and Database Administrators.
Lead planning and/or implementation of projects.
May participate in the design and/or testing phases along with formal training.
Investigate on how to make technology and workflows more efficient or all departments.
Make recommendations on new products and software that could have a positive impact on the Bank.
Obtain advanced experience with Structured Query Language (SQL) and optimize usage of current software.
Act as the Federal Reserve End User Authorization Contact (EUAC)
Learn the Bank's policies, procedures, and operations.
Suggest improvements.
Regularly attend work at Piedmont's place of business during regular business hours.
Proactively communicate project status, issues, and risks to management.
Ensure projects meet requirements, objectives, and deadlines.
Participate in new vendor selections and the due diligence process.
Create and/or contribute to risk assessments.
Other duties, as assigned
Cross train and back-up others, as assigned