IT/IS Specialist

Veev•Hayward, CA

18h

About The Position

Veev is leading the way in the transformation of the construction industry with an innovative approach to modular home construction. Veev’s prefabricated closed panel systems allow homes to be assembled efficiently on site while delivering both a more sustainable and higher quality final product than traditional construction. As a subsidiary of Lennar, Veev is leveraging the strength and scale of its parent company while maintaining the speed and disruptive approach from its roots as a Silicon Valley based startup. Veev has developed a vertically integrated approach that involves multi-disciplinary collaboration across real estate, design, development, engineering, manufacturing, and construction. The Role We are seeking an IT/IS Specialist to be responsible for managing and supporting the company's user support, technology infrastructure, software systems, and cybersecurity. This position ensures employees have reliable access to business applications, protects company data, and continually improves technology solutions that increase operational efficiency. The IT/IS Specialist serves as one of the technology resources for the organization and works closely with all departments to identify, implement, and maintain technology that supports company growth.

Requirements

3–5+ years of experience in a fast-paced IT/IS environment.
Strong understanding of Windows, MacOS, Intune, Microsoft 365, Zoom, networking, and cloud-based systems.
Experience supporting CRM and business management software.
Excellent troubleshooting and analytical skills.
Strong organizational and communication skills.
Ability to manage multiple priorities.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Information Systems, Computer Science, or related field (preferred).

Responsibilities

Install, configure, and maintain desktop computers, laptops, tablets, printers, and mobile devices.
Troubleshoot hardware, software, and network issues.
Manage user accounts, passwords, and access permissions.
Maintain company Wi-Fi and network infrastructure.
Perform routine system updates and software installations.
Monitor system performance and recommend improvements.
Coordinate with third-party IT vendors and service providers.
Support company CRM, ERP, and business software.
Support employee access to cloud applications.
Configure software integrations and workflows.
Maintain company databases and digital records.
Assist departments with software optimization.
Document system configurations and procedures.
Develop technology standards and best practices.
Respond promptly to employee technology requests.
Diagnose and resolve technical issues.
Provide software training for employees.
Support remote users and field personnel.
Maintain an IT help desk ticketing process.
Escalate complex issues when necessary.
Maintain inventory of all technology assets.
Track computers, tablets, mobile phones, and accessories.
Coordinate equipment purchases.
Configure devices for new employees.
Recover and reset equipment from departing employees.
Ensure equipment is maintained and replaced according to lifecycle standards.
Ensure data accuracy across company systems.
Maintain file organization and permissions.
Monitor storage capacity.
Implement backup procedures.
Protect confidential business information.
Support and monitor cybersecurity policies.
Support antivirus, endpoint protection, and firewalls.
Monitor for suspicious activity.
Ensure secure password policies are followed.
Perform regular data backups and disaster recovery testing.
Educate employees on phishing, cybersecurity awareness, and data protection.
Maintain compliance with company security standards.
Identify opportunities to automate business processes.
Recommend new software solutions.
Recommend workflow efficiency through technology.
Support digital transformation initiatives.
Assist leadership with technology planning to support employee growth.