IS Lending Product System Analyst

Park National Bank•Newark, OH

6d•Hybrid

About The Position

The IS Lending Product System Analyst analyzes and documents requirements for lending products and translates business needs into technical specifications. The role designs and configures system enhancements supporting loan origination, servicing, underwriting, and compliance, and provides ongoing system support, maintenance, troubleshooting, and incident resolution. It also evaluates system performance, conducts root-cause analysis, and recommends solutions to prevent recurring issues. The analyst leads or contributes to lending-system implementations, upgrades, and integrations, working with IT, business operations, compliance, and risk management teams. The role supports deployment through test planning and user acceptance testing, maintains lending-data accuracy and integrity, and provides data analysis, reporting, and dashboards on loan portfolios, performance metrics, and system usage. The position must follow applicable regulatory requirements, internal security policies, and the Bank’s compliance and risk-management expectations, and deliver service consistent with the Bank’s Serving More standards. The position is based on a flexible work arrangement with three on-site days per week (Monday, Tuesday, and Wednesday) in Newark, Ohio. Minimal travel is expected. Evening and weekend work may be required to oversee upgrades or fixes, and the position includes an on-call schedule. The role requires remaining stationary for at least 75% of the time, constantly operating a computer, and maintaining constant communication with customers and coworkers to discuss and observe account information and exchange accurate information. The position is not eligible for sponsorship.

Requirements

High school diploma or equivalent.
2–4 years of experience in IT.
Knowledge of lending processes and/or lending solutions.
Ability to remain stationary for at least 75% of the time, constantly operate a computer, and communicate constantly with customers and coworkers to discuss and observe account information and exchange accurate information.

Nice To Haves

Bachelor’s degree in computer science or business administration.

Responsibilities

Analyze and document lending-product requirements by gathering functional and technical requirements from business stakeholders.
Translate business needs into detailed technical specifications for development.
Design and configure system enhancements for loan origination, servicing, underwriting, and compliance.
Provide ongoing support and maintenance for lending systems, including troubleshooting and incident resolution.
Conduct root-cause analysis of system issues and recommend solutions to prevent recurrence.
Ensure systems operate efficiently, meet performance standards, and comply with regulatory requirements.
Lead or contribute to lending-system implementations, upgrades, and third-party integrations.
Collaborate with IT, business operations, compliance, and risk management teams to support successful project delivery.
Create test plans and assist with user acceptance testing for new features and system changes.
Maintain the accuracy and integrity of lending data and provide data analysis and reporting support.
Develop reports and dashboards on loan portfolios, performance metrics, and system usage.
Ensure lending systems comply with industry regulations and internal security policies.
Maintain awareness of and adhere to the Bank’s compliance requirements, risk-management concepts, expectations, policies, and procedures in daily work.
Deliver a consistent, high level of service within the Bank’s Serving More standards.
Perform other duties as assigned.