IS Help Desk Coordinator

DAYMARK RECOVERY SERVICES INC • Concord, NC

1d • Onsite

About The Position

The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department. Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.

Requirements

• Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes.
• Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook.
• Ability to use remote control and remote diagnostic utilities for training and support purposes.
• Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports.
• Ability to build and maintain a knowledge base for users and help desk team
• Excellent telephone, organizational, and technical writing skills.

Nice To Haves

• 2 year degree/certification in computer science or related field.
• 2 years’ experience in call center/front office operations and/or software technical support.

Responsibilities

• End user application and hardware assistance
• Creating/maintaining technical documentation
• Providing administrative support functions for IS team
• Staff Training
• Performs miscellaneous job-related duties as assigned

Benefits

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED