Help Desk Coordinator
About The Position
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. The Help Desk Coordinator will use strong customer service skills to answer phone, walk-in, and email requests from staff for support of computer, phone, and training issues. They will submit data of the issue into the Help Desk database and, if unable to solve the issue, assign it to the appropriate staff member. This is an in-person position at the Yakima Main Center in Yakima, WA, Monday - Friday, 8 AM - 5 PM. Remote or hybrid work is not available. Applicants must be authorized to work in the U.S. without the need for current or future visa sponsorship; H-1B visa sponsorship is not offered.
Requirements
- High school diploma or equivalent
- Three years of related experience or an equivalent combination of education and experience.
Nice To Haves
- Strong customer service skills
- Knowledge of commonly used software (Word, Excel, PowerPoint)
- General knowledge of the agency network, operating systems and overall information systems.
Responsibilities
- Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Tracks and monitors the problem to ensure a timely resolution.
- Coordinates with others to resolve problems if necessary.
- Leads and directs the work of others as needed.
- Manages user system accounts for password and team changes.
- Manages distribution lists for email server.
- Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.
- Serves as recorder for the team at official meetings.
- Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.
- Provides tutorial and classroom instruction to customers as needed.
Benefits
- Training and Development
- Variety of career opportunities
- Room for mobility and promotion
- Regular training opportunities
- Support, supervision, and consultation in implementing evidence-based services and programs
- Innovative Program & Services
- Strong reputation for providing quality, evidence-based services
- Collaborative multi-disciplinary team environment
- Innovative, forward-looking leadership
- Joint Commission-accredited organization
- Continuous quality improvement
- Established partnerships with major research universities and other community and healthcare providers
- Competitive salaries
- Healthcare coverage for employee and qualified family members
- Generous vacation, paid holiday and sick leave policies
- Access to Employee Assistance Program services
- Agency-funded retirement plan with contributions equal to 5% of compensation
- Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
- Agency-funded life and disability insurance program
- Site eligibility for student loan repayment programs including National Health Service Corps, Nurse Corps, and various state-run programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
