IS Application Manager - SAP Basis

ABB • Cary, NC

8d • Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: IS Service Manager, Cross-Services Deliv __ In this role, you will take ownership of delivering end‑to‑end Information Systems (IS) solutions and services within a clearly defined scope. You will drive daily execution by coordinating with internal IS delivery teams, IS Operations, and external third‑party providers operating within a core‑and‑flex model. You will also serve as a trusted expert, offering guidance, analysis, and hands‑on support for incidents, changes, and projects that have — or may have — a significant impact on IS solutions and services. Your ability to assess issues, recommend improvements, and ensure service continuity will be central to your success. The work model for the role is: Hybrid You will be mainly accountable for: Delivering an IS service/support for the appropriate domain or subdomain of an IS solution to the relevant customer group, ensuring execution of requirements within budgeted costs and time schedule. Supporting the installation/management/maintenance/optimization of internal and cross-functional processes related to IS service build or IS service delivery for the domain. Managing assigned budget, if any, effectively and delivering activities within agreed schedules and costs. Assisting in major incident & critical situation resolution.

Requirements

• Master’s degree in Information Systems, Computer Science, Engineering, or a related field with 8+ years of progressive experience in IS service delivery, solution management, or enterprise technology operations.
• OR a Bachelor’s degree in a related field with 10+ years of relevant experience.
• OR an equivalent combination of education and hands‑on experience demonstrating the required competencies.
• Proven ability to manage end‑to‑end IS solutions/services, including coordination with internal delivery units, operations teams, and third‑party providers.
• Solid understanding of enterprise IT ecosystems, including applications, infrastructure, integrations, and service management frameworks.
• Demonstrated ability to work across cross‑functional teams, influence decision‑making, and communicate effectively with both technical and non‑technical stakeholders.
• Familiarity with ITIL or similar service management frameworks; experience working within structured governance models.

Responsibilities

• Delivering an IS service/support for the appropriate domain or subdomain of an IS solution to the relevant customer group, ensuring execution of requirements within budgeted costs and time schedule.
• Supporting the installation/management/maintenance/optimization of internal and cross-functional processes related to IS service build or IS service delivery for the domain.
• Managing assigned budget, if any, effectively and delivering activities within agreed schedules and costs.
• Assisting in major incident & critical situation resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior