IRD/Server Assistant

Kimpton Hotels & Restaurants•Dallas, TX

2d•Onsite

About The Position

As a part of the in-room dining team, you'll be responsible for delivering orders accurately and in a timely manner. Make sure dishes move from kitchen to rooms in a coordinated and smooth manner. Ensure products are fresh and meet quality standards and follow the hotel's standards of service etiquette.

Requirements

Customer service experience within the hospitality industry.
Excellent communicator with phenomenal presentation skills.
Adequate knowledge of food quality standards, food and wine presentation.
Highly motivated and flexible individual, with the ability to take initiative.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Food Handler Certification (if applicable)

Responsibilities

Be familiar with the proper use of room service carts, ticketing, and cash handling.
Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
Check orders for presentation and completeness, cover and place in cart for delivery, with water and beverage added last.
Prepare and set up the dining area according to guest preferences.
Ensure the meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
Present guest check for signature; guest is thanked by name and asked to call when they would like the service removed. The guest check is turned into room service cashier afterwards.
Maintain work stations that are cleaned, stocked and organized.
Fill and clean salt and pepper shakers, clean spills, broken glass and debris promptly after incidents.
Pick up trays en route back to station and during slow periods.
Deposit dishes appropriately in the dish-room or specified area.
Take on responsibilities outside of this job description at times.