Remote IPU Pharmacy Technician, Overnight (must reside in PA)

Dragonfly Health•Wexford, PA

16h•Remote

About The Position

This is a remote, work-from-home IPU Pharmacy Technician position for a candidate residing in Pennsylvania, with an overnight schedule. The role performs prescription data entry and processes faxed medication orders in accordance with company policies, IPU standards, and regulatory requirements. It supports patient record accuracy, medication profiling, and communication with hospices, prescribers, clients, and local pharmacies. The technician supports Automated Dispensing System troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and urgent PCO-related processing. The position also assists with emergent medication claim adjudication, compliance initiatives, and ADS-related reporting. The role has no supervisory or managerial responsibilities and requires a dedicated home-office space that protects PHI, as well as high-speed DSL or cable internet. Schedule flexibility is required.

Requirements

High school diploma or equivalent.
One year of pharmacy technician data-entry experience.
Pharmacy technicians residing in Pennsylvania must be registered with the PA Board of Pharmacy or obtain registration before the internal deadline.
Ability to work independently and accurately in a fast-paced environment.
Ability to comprehend documents received by fax.
Excellent verbal and written communication skills.
Ability to manage multiple priorities efficiently with attention to detail.
Problem-solving and critical-thinking skills.
Ability to oversee workflow effectively in remote sites.
Accurate and efficient typing and data-entry skills.
Proficiency with pharmacy-based prescription data-entry systems, Windows-based applications, and Microsoft Office Suite.
Self-motivation, a strong work ethic, and professional integrity.
Ability to provide high-speed DSL or cable internet for a home office.
A dedicated home-office space without ongoing interruptions to protect member PHI and HIPAA information.
Schedule flexibility in work hours.
Ability to sit, stand, stoop, bend, and walk intermittently during the shift; sit or stand for seven to ten hours per shift; work extended hours as needed; operate office equipment with finger dexterity; occasionally lift up to 25 pounds; see and read fine print; adjust focus and use close and color vision; and hear normal sounds.
No travel is required.

Nice To Haves

Certified Pharmacy Technician (CPhT) certification preferred.
Two years of pharmacy technician data-entry experience preferred.
Good knowledge of brand and generic drug names.
Familiarity with drug formularies.

Responsibilities

Accurately enter prescription data and update patient records in accordance with company policies, IPU standards, and regulatory requirements.
Use pharmacy systems and Microsoft-based applications to support prescription management and communication.
Review and process faxed medication orders, clarify information with hospices as needed, and document interactions.
Maintain accurate medication administration records (MARs) and patient profiles using knowledge of brand and generic drugs, formulary guidelines, and IPU medication profiling standards.
Meet established IPU goals for profile accuracy, call quality, and compliance with operational standards.
Provide Automated Dispensing System troubleshooting and after-hours support, including customer service, E3 support, Vitas E3 support, and urgent PCO-related processing.
Maintain detailed call logs and documentation for client, prescriber, and hospice interactions.
Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests and following compliance requirements.
Support compliance initiatives and ADS-related reporting, tracking, and trending.
Collaborate with internal and external stakeholders to resolve prescription-related issues and improve IPU processes.
Perform other duties as assigned and prioritize tasks to meet organizational needs.