Remote IPU Pharmacy Technician, Overnight (must reside in PA)

Dragonfly Health•Pine Township, PA

1d•Remote

About The Position

This is a remote, work-from-home IPU Pharmacy Technician position for a Pennsylvania resident with an overnight schedule. The role supports prescription processing, medication-order review, patient-profile accuracy, and after-hours pharmacy operations while following company policies, IPU standards, and regulatory requirements. The technician uses pharmacy and Microsoft-based systems to process orders, communicate with hospices and other stakeholders, document interactions, support automated dispensing systems, and help meet operational and compliance goals. The position has no supervisory or managerial responsibilities and requires no travel. The employee must have a high-speed DSL or cable internet connection and a dedicated home-office space suitable for protecting member PHI/HIPAA information. Schedule flexibility is required. Physical demands include intermittent sitting, standing, stooping, bending, and walking; sitting or standing for seven to ten hours per shift; possible extended hours; occasional lifting up to 25 pounds; fine-finger dexterity; and visual and hearing abilities needed to perform the work.

Requirements

High school diploma or equivalent.
At least one year of pharmacy technician data-entry experience.
Pharmacy technicians residing in Pennsylvania must be registered with the Pennsylvania Board of Pharmacy or obtain registration before the internal deadline.
Ability to work independently and accurately in a fast-paced environment.
Ability to comprehend documents received via fax.
Excellent verbal and written communication skills.
Ability to manage multiple priorities efficiently with attention to detail.
Strong problem-solving and critical-thinking skills.
Ability to oversee workflow effectively in remote sites.
Accurate and efficient typing and data-entry skills.
Proficiency with pharmacy-based prescription data-entry systems, Windows-based applications, and Microsoft Office Suite.
Self-motivation, a strong work ethic, and professional integrity.
Ability to provide a high-speed DSL or cable internet connection for a home office.
A dedicated workspace without ongoing interruptions is required to protect member PHI/HIPAA information.
Schedule flexibility in work hours is required.

Nice To Haves

CPhT certification preferred.
Two years of pharmacy technician data-entry experience preferred.
Good knowledge of brand and generic drug names.
Familiarity with drug formularies.
Pharmacy-system and Microsoft application experience, including Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity.

Responsibilities

Accurately enter prescription data and update patient records in accordance with company policies, IPU standards, and regulatory requirements.
Use pharmacy systems and Microsoft-based applications to support prescription management and communication.
Review and process faxed medication orders, verify or clarify information with hospices as needed, and document interactions.
Apply knowledge of brand and generic drug names, formulary guidelines, and IPU medication-profiling standards to maintain accurate MARs and patient profiles.
Meet established IPU goals and operational standards for profile accuracy, call quality, and compliance.
Support Automated Dispensing System troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and urgent PCO-related processing.
Maintain detailed call logs and documentation for client, prescriber, and hospice interactions.
Assist local pharmacies with adjudicating claims for emergent medications, escalating urgent requests appropriately and following compliance requirements.
Support compliance initiatives and ADS-related reporting, tracking, and trending activities.
Collaborate with internal and external stakeholders to resolve prescription-related issues and improve IPU processes.
Perform other duties as assigned and prioritize tasks to meet organizational needs.