IP Customer Program Manager

Tenstorrent•Santa Clara, CA

1d•$100,000 - $500,000•Hybrid

About The Position

Tenstorrent is seeking a driven and passionate IP Customer Program Manager to join their Product Group. This role requires strong skills in project and customer relationship management, as well as executive communication. Experience with Compute IP products, particularly from a customer-focused perspective in areas like Arm, RISC-V, x86, AI accelerators, subsystem IPs, or GPU IPs, is preferred. The IP Customer Program Manager will be responsible for aligning the strategy and development of the customer journey with IP products. This involves collaborating with cross-functional teams such as Technical Program Management, Engineering, Architecture, Product Management, and Sales to ensure the delivery of world-class Accelerated Compute IP solutions that meet customer requirements and drive business growth. This is a hybrid role, open to candidates at various experience levels, with locations in Austin, TX, Fort Collins, CO, Santa Clara, CA, or Toronto, ON. The specific level and offer will be determined during the interview process.

Requirements

Bachelor’s or Master’s degree in Business, Computer Science, Electrical Engineering, or a related field, or equivalent relevant experience.
Five or more years of customer program management experience, ideally supporting IP products or semiconductor technologies.
Experience in CPU, SoC, or silicon development as an engineer, technical lead, or program manager.
Ability to engage comfortably with technical teams.
Ability to translate technical details into clear status, dependencies, trade-offs, and executive-ready updates.
Organized, proactive, and able to follow open items through to resolution.
Understanding of the semiconductor and compute IP landscape.
Familiarity with tools such as Jira, Asana, Smartsheet, or Confluence.

Nice To Haves

Experience with Compute IP products with a background in Arm, RISC-V, x86, AI accelerator, subsystem IPs, or GPU IPs from a customer focused perspective.
Experience with Arm, RISC-V, x86, AI accelerator, subsystem, or GPU IP—and AI inference or training technologies.

Responsibilities

Own day-to-day coordination and communication between customers and IP Product and Engineering teams.
Align product milestones, deliverables, and customer engagement plans with product strategy and the signed statement of work.
Coordinate architects, design teams, software engineers, product managers, and other stakeholders to deliver agreed actions and commitments.
Establish and maintain program plans, goals, tracking processes, and customer service-level agreements, including turnaround times and escalation paths.
Lead program reviews, communicate status and risks to senior leaders and stakeholders, identify improvement areas, and drive corrective actions.
Use AI tools where they can improve program processes.