Senior IO Engineer IAM AD SME - Remote

UnitedHealth Group•La Crosse, WI

3d•Remote

About The Position

This position manages and maintains Optum Serve Active Directory (AD) domains to support business operations. It involves providing mentoring and leadership of IT projects related to technology and product evaluation, implementation, deployment, and troubleshooting. The role acts as a subject matter expert (SME) for AD, Zero Trust architecture, Group Policy Objects, LDAP, and other directory services. The engineer will architect, implement, and operate systems infrastructure applications, platforms, and cloud services within the OSIT IAM portfolio, ensuring efficient, balanced, secure, and uninterrupted operation of all services. The role offers the flexibility to work remotely from anywhere within the U.S.

Requirements

Bachelor’s Degree in Computer Science, MIS or equivalent training
8+ years of experience administering Active Directory and Group Policies. Equivalent combination of education, experience and/or applicable military experience will be considered
Experience with deploying a Zero Trust / Tiered Active Directory
Experience working in an Enterprise Class environment, following strict Change Control procedures to ensure uninterrupted production operations
Proficiency in using ServiceNow
Proven solid troubleshooting and analytical skills along with good interpersonal communication skills and the ability to work independently to meet required deadlines
US Citizenship
Must work from US soil

Nice To Haves

Certifications on related Microsoft, VMWare, and other Technologies
ITIL or other ITSM framework certification
Experience with Azure, PowerShell, SCCM, Teams or other enterprise application systems
Experience with Delinea Secret Server or similar Privileged Access Manager (PAM)
Experience with Bloodhound Enterprise
Experience with SCAP / DISA STIG compliance
Experience with change management processes, documentation procedures, and the ITIL framework
DOD/VA/Military Experience
DOD/VA/Military Clearances
Familiarity with Quest Change Auditor & Quest Enterprise Reporter
Familiarity with NIST 800-53, FedRAMP and/or NIST 800-63

Responsibilities

Technical lead on IT projects that involve technology and product evaluation, implementation, deployment, and troubleshooting assigned by OSIT IAM manager
Mentor other team members for successful deployment, maintenance, and management of application services and systems
Troubleshoot issues dealing with IT services that leverage AD
Collaborate with the compliance team to ensure all technology systems meet legal and regulatory requirements, including ATO boundaries, maintaining the highest standards of compliance
Monitor, troubleshoot, and resolve issues promptly to ensure system reliability
Complete ServiceNow requests for backup and recovery within determined SLAs
Manage and serve as a participant or backup in the 24x7 on-call rotation, ensuring continuous support. Ability to work off-hours as job tasks require
Utilize enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Continuously evaluate emerging trends to drive improvement and strategic innovation
Assess new product research and assessment and process improvements within OSIT IAM
Provide guidance for security procedures to ensure the company and customer data are secure and accessed by only those that need access to it
Create, review and approve IT SOPs