Associate IO Engineer

UnitedHealth Group•Richardson, TX

2d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor’s Degree in CS or IT related field
6+ months of foundational experience developing proficiency in infrastructure technologies, including networking, computers, storage, virtualization and cloud platform
6+ months of hands‑on scripting experience with basic automation scripts using established patterns
6+ months of experience with source control, continuous integration, and core programming/coding concepts
6+ months of experience with security standards and the ability to adhere to compliance protocols and organizational policies
6+ months of experience identifying security risks and contributing to remediation efforts based on applied experience
6+ months of experience collecting data, validating issues, eliminating variables, and confirming resolutions
6 + months of experience understanding quality control guidelines and identifying/reporting quality-impacting issues

Nice To Haves

Demonstrated ability over 6–12 months to follow procedures, manage assigned tasks within defined timeframes, and maintain accountability
Shows a strong willingness—built through 6 months to 1 year of practical exposure—to learn new tools, technologies, and service areas to support a growing operational environment

Responsibilities

Monitor individual systems and metrics to ensure performance and availability, perform trend analysis and generating reports
Configure and maintain threshold alerts, triggers, and remediation workflows across assigned platform
Write automation code based on existing designs to support routine operational tasks
Support heterogeneous environments including virtualized, onprem and cloud platforms
Demonstrate foundational understanding of core infrastructure areas (networking, storage, compute) and basic PaaS capabilities (e.g., containers, workload schedulers)
Document technical steps, procedures, and solutions to support consistent operation
Assist in designing and documenting technical solutions required to support business systems
Practice and apply DevOps tools and concepts, including observability metrics and SLO enablement
Participate in troubleshooting medium‑priority incidents and service requests
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement