Invoicing Specialist

Aston Carter•Hopkins, MN

2d•$20 - $27•Hybrid

About The Position

Aston Carter is seeking an Invoicing Specialist for a contract position in Eden Prairie, MN. This role involves managing customer invoice inquiries, processing invoices through various platforms, and assisting with collections activities. The specialist will maintain a daily contact goal with customers, focusing on resolving disputes, expediting payments, and analyzing account history to identify and address root causes of issues. Collaboration with internal departments like Credit and Cash Application is key to resolving customer discrepancies. The position requires strong customer service, organizational, and communication skills, with an emphasis on accuracy and efficiency in a metrics-driven environment.

Requirements

6+ months of experience in accounts receivable, invoicing, collections, or billing.
Hands-on experience with AR or invoicing processes in a business-to-business environment, preferably within manufacturing or service industries.
Ability to work comfortably in customer portals and invoicing platforms, including Coupa or similar systems.
Familiarity with ERP systems; willingness and ability to learn SAP S/4HANA.
Strong customer service skills with the ability to build and maintain positive relationships while resolving issues.
Proven ability to handle a high volume of work and manage weekly and monthly performance metrics.
Strong organizational skills and the ability to multi-task across multiple accounts, systems, and communication channels.
Effective written and verbal communication skills for phone and email interactions.
Attention to detail and accuracy when reviewing invoices, account histories, and customer information.
Comfort working in a metrics-driven environment with daily contact targets.

Responsibilities

Respond to customer invoice inquiries promptly and professionally, ensuring accurate information and clear communication.
Send, track, and respond to customer statement requests and related documentation.
Work within customer and internal portals, including Coupa and other invoicing platforms, to submit, review, and manage invoices.
Navigate SAP to view, track, and follow up on invoices via customer portals.
Assist with collections activities as needed, focusing on relationship management rather than traditional third-party collections.
Manage a daily contact goal of approximately 25 customer interactions through a mix of phone and email, with a focus on achieving at least 10 phone conversations per day when performing collections-related tasks.
Expedite the resolution of unpaid customer accounts to minimize receivables while preserving customer goodwill.
Coordinate the resolution of customer disputes by partnering with internal departments and customer contacts.
Work directly with customers to analyze account history and identify issues or discrepancies.
Collaborate across internal teams, including Credit and Cash Application, to analyze and resolve customer issues with an emphasis on identifying and addressing root causes.
Contact customers when new orders go on hold to resolve disputes and expedite payments.
Participate in the credit approval process as needed to support account decisions.
Respond in a timely manner to customer requests via phone and email, including processing credit card payments and requesting customer master data updates.
Identify accounts that may require escalation, including demand letters or handling by third-party collection agencies, in accordance with internal policies.
Handle a high volume of work while meeting weekly and monthly performance metrics and service level expectations.
Multi-task effectively across portals, systems, and customer communications to ensure accurate and efficient invoicing and account management.