Invoicing Specialist

Aston Carter•Hopkins, MN

3d•$20 - $27•Hybrid

About The Position

Aston Carter is seeking an Invoicing Specialist for a contract position in Eden Prairie, MN. This role involves managing customer invoice inquiries, processing invoices through various platforms, and assisting with collections activities. The specialist will be responsible for resolving customer disputes, analyzing account histories, and collaborating with internal departments to identify and address root causes of issues. The position requires a high volume of customer interactions via phone and email, with a focus on meeting daily contact goals and weekly/monthly performance metrics. The Invoicing Specialist will also participate in the credit approval process and handle customer requests, including processing credit card payments and updating master data. The role emphasizes maintaining positive customer relationships while expediting payment resolution and minimizing receivables.

Requirements

6+ months of experience in accounts receivable, invoicing, collections, or billing.
Hands-on experience with AR or invoicing processes in a business-to-business environment, preferably within manufacturing or service industries.
Ability to work comfortably in customer portals and invoicing platforms, including Coupa or similar systems.
Familiarity with ERP systems; willingness and ability to learn SAP S/4HANA.
Strong customer service skills with the ability to build and maintain positive relationships while resolving issues.
Proven ability to handle a high volume of work and manage weekly and monthly performance metrics.
Strong organizational skills and the ability to multi-task across multiple accounts, systems, and communication channels.
Effective written and verbal communication skills for phone and email interactions.
Attention to detail and accuracy when reviewing invoices, account histories, and customer information.
Comfort working in a metrics-driven environment with daily contact targets.

Responsibilities

Respond to customer invoice inquiries promptly and professionally.
Send, track, and respond to customer statement requests and related documentation.
Work within customer and internal portals (e.g., Coupa) to submit, review, and manage invoices.
Navigate SAP to view, track, and follow up on invoices via customer portals.
Assist with collections activities, focusing on relationship management.
Manage a daily contact goal of approximately 25 customer interactions (phone and email), aiming for at least 10 phone conversations per day for collections tasks.
Expedite the resolution of unpaid customer accounts to minimize receivables while preserving customer goodwill.
Coordinate the resolution of customer disputes by partnering with internal departments and customer contacts.
Work directly with customers to analyze account history and identify issues or discrepancies.
Collaborate across internal teams (Credit, Cash Application) to analyze and resolve customer issues, focusing on root causes.
Contact customers when new orders are on hold to resolve disputes and expedite payments.
Participate in the credit approval process as needed.
Respond in a timely manner to customer requests via phone and email, including processing credit card payments and requesting customer master data updates.
Identify accounts that may require escalation.
Handle a high volume of work while meeting weekly and monthly performance metrics and service level expectations.
Multi-task effectively across portals, systems, and customer communications.