Invoicing & Operations Specialist

Abode Energy Management•Concord, MA

5d•$60,000 - $70,000•Hybrid

About The Position

Abode Energy Management partners with contractors, utilities, and program stakeholders to deliver energy efficiency and electrification programs that help homeowners reduce energy use and lower carbon emissions. A critical component of this work involves managing large volumes of billing, payment, and program data across multiple software platforms to ensure contractors are paid accurately and utility clients are invoiced timely for services delivered. The Invoicing & Operations Specialist plays a key role in supporting and improving these processes. Working closely with Finance, Operations, and Program teams, this position is responsible for executing invoicing and payment activities, reconciling financial and program data, researching and resolving discrepancies, and helping drive continuous process improvements across multiple Abode programs. This role is ideal for someone who enjoys combining strong attention to detail with problem-solving, customer service, and operational coordination. Beyond transactional work, the Invoicing & Operations Specialist will help strengthen internal controls, support cross-functional initiatives, and contribute to building scalable systems that enable Abode's continued growth and impact. This is an excellent opportunity for a motivated professional who wants to take ownership of meaningful work, develop expertise in financial and operational processes, and play an important role in advancing clean energy programs throughout the Northeast.

Requirements

A bachelor’s degree or equivalent experience focused on collecting, organizing, analyzing and communicating complex information.
2 or more years of administrative, project coordination or other related experience in a professional setting.
Demonstrated aptitude for learning and applying software programs such as Microsoft Office 365, Salesforce, or others designed to manage large data sets.
Experience performing qualitative and quantitative data management and analysis, with an understanding of the balance between getting the details right and meeting deadlines and other performance metrics.
A self-starter, able to proactively manage competing demands and change schedules to complete tasks promptly and diligently.
Adaptable, collaborative team player with a positive can-do attitude.
Effective oral and written communication skills.

Nice To Haves

Some course work focused on accounting principles and practices would be a plus.
Experience working in a customer-service focused role would be a plus.
Proficiency in another language such as Spanish or Portuguese would be a plus.
Passion for and demonstrated interest in sustainability, building science, climate change or other related fields would be a plus.

Responsibilities

Serve as a primary point of contact for contractor and vendor billing questions.
Research and resolve invoice, payment, and reconciliation discrepancies.
Support monthly pass-through payment reconciliations and variance analysis.
Monitor invoicing workflows and deadlines.
Maintain and suggest improvements to standard operating procedures and process documentation.
Identify opportunities for automation and operational efficiency.
Collaborate across Finance, Operations, and Program teams to ensure billing accuracy.