North American Trailer- Invoice Specalist

Blaine Bros Maintenance•Inver Grove Heights, MN

9d•Onsite

About The Position

This position focuses on accurately transferring repair order information into customer invoices while supporting daily shop operations. The ideal candidate will be detail-oriented, organized, possess mechanical aptitude, strong computer skills, and a great work ethic. North American Trailer is a Minnesota-based, family-owned business with its main location in Inver Grove Heights, seeking an Invoice Specialist to join their Trailer Shop team.

Requirements

Great organization and follow through skills
Knowledge of Trailer/Truck Repair
Excellent attention to detail
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to follow specific guidelines
Strong alpha-numeric data entry skills; ability to type 60 – 80 words per minute
Solid problem-solving skills and ability to make well informed decisions
Ability to work effectively under direct supervision and follow specific guidelines
Strong Customer Service
Excellent communication skills both verbally and in writing including strong interpersonal communication skills
Understanding of engines and repairs needed
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management - Managing one's own time and the time of others.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Near Vision - The ability to see details at close range (within a few feet of the observer).
Speech Clarity - The ability to speak clearly so others can understand you.

Responsibilities

Enters alpha-numeric data from RO into computer efficiently and accurately, including recording information from vehicles, understanding and deciphering mechanic’s documentation of service/repairs, making necessary corrections to content and grammar, and determining that necessary parts are listed and costed properly. Follow-up for clarification, as needed.
Compares entered data to source documents, deleting incorrectly entered data and reentering correct data.
May clarify and verify accuracy of data to be entered.
Create, lock and email invoices.
Use office machines to fax, scan and copy documents.
Follow up on customer inquiries around invoice or account information.
Enter, verify, submit invoice into customer portals as needed.
Performs other duties as needed and/or assigned.
Provide back-up to other Truck Shop personnel.
Estimate Trailer Shop jobs for customers.
Answer phones and follow up on customer inquiries/needs; directing calls to appropriate person when needed.
Occasionally provide guidance to mechanics, if needed.
Handle in-person customer inquiries providing excellent customer service.