Invoice Specialist II
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Requirements
- Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities.
- Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology.
- Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate.
- Skill in understanding the implications of new information for both current and future problem solving and decision making.
- Skill in using mathematics to solve problems.
- Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products.
- Skill in managing one’s own time and the time of others and actively looking for ways to help people.
- High School Diploma or Equivalent
- 2 years of work-related experience
- Or an equivalent combination of education and experience
Responsibilities
- Under general supervision, performs routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues.
- Performs policy maintenance changes, handles policy inquiries, and obtains additional policy information; analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account.
- Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports.
- Communicates with payroll accounts, policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes.
- Performs other duties as required.
Benefits
- medical
- dental
- vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- adoption and parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
