Investor Accounting / Loan Servicing Admin

Five Star Bank•Warsaw, NY

6h•$18 - $22•Onsite

About The Position

The Investor Accounting / Loan Servicing Admin is responsible for backing up the investor accounting area in all functions to include investor remittance, reconciliations of loan balance, custodial checking accounts and loan fee general ledger accounts, Investor Custodian accounts, and REIT accounts. In addition, this position will be responsible for logging and imaging all incoming paper loan servicing requests, processing incoming mail and working reports.

Requirements

High School Diploma or equivalent.
2+ Years of Banking, Loan Servicing or Accounting experience
Ability to take initiative in problem solving and produces practical decisions and solutions
Ability to work with all levels of staff and management
Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines
Strong verbal and written communication skills
Working knowledge of Microsoft applications with ability to learn new and existing Banking software
High level of attention to detail with the ability to follow detailed procedures and ensure accuracy
Responds to requests for information in a timely and professional manner

Nice To Haves

Associates or Bachelor's Degree preferred.

Responsibilities

Act as back-up to Investor Accounting Specialists able to step in and perform reconciliation duties as needed.
Remit all required reports to investors as required per service contracts with each investor or pledgor. Maintain up to date list of loans that are able to be pledged.
Process daily incoming mail, log all incoming paper requests to Salesforce to be worked by the individual loan servicing areas.
Scan all documents received into the system for electronic long-term storage.
Complete quality control audits for investors and third-party service providers.
Review Bank and Investor loan documentation and report exceptions of policies and procedures found to loan servicing management.
Assist with requests for information with respect to both internal exams and audits.
Deliver highest level of customer service to customers, branches and other departments.
Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long Term Disability, and Short Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Paid Time Off (PTO)
Company Paid Holidays