Investment Specialist II

SoFi•Cottonwood Heights, UT

13d•$60,800 - $76,000

About The Position

As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s investment services, including brokerage, Robo Advisor, and retirement accounts. You will provide member support, education, and operational assistance for investment products and accounts, while working with management and product teams to improve processes and platforms.

Requirements

Must hold one of the following existing licensing combinations: Series 7, 63, and 65; or Series 7 and 66.
Must maintain all professional certifications required for the role.
At least 2 years of financial services experience; preferably experience assisting customers in a service environment.
Experience and understanding of margin and option concepts, rules, and regulations.
Excellent verbal and written communication, analytical, and interpersonal skills, with a customer-service mindset.
Deep understanding of financial concepts.
Ability to identify, meet, and follow through on client needs and requirements.
Self-starter, problem-solver, goal-oriented team player with a willingness to take on any task.
Ability to work independently and perform multiple tasks efficiently.
Organized, with strong attention to detail.
Curiosity and confidence when dealing with clients, and willingness to ask for help when needed.
Ability to meet evolving position objectives as defined by management.
Ability to iterate, learn, and innovate.
Must successfully clear a FINRA fingerprint background check.

Nice To Haves

Bachelor’s degree preferred; a combination of education and experience may be considered in lieu of a degree.
Experience with corporate actions.
Experience with margin or investment risk.
Series 4.
Series 24.

Responsibilities

Support members over the phone, chat, and email.
Educate and assist members on margin, options, and equities.
Troubleshoot operational or technical issues related to SoFi Invest products.
Monitor member accounts on an ongoing basis with attention to detail and accuracy.
Use SoFi’s custodial platform as needed to assist members with opening, funding, and transacting in accounts.
Work with management and product teams to improve operational processes and technical platforms.
Assess members’ financial situations and goals through one-on-one inbound calls.
Educate members on the benefits and value of brokerage and Robo accounts.
Help prospective investment account holders understand the offering, benefits, and account-opening process.
Explain terms and processes associated with brokerage and Robo accounts.
Discuss and explain investment performance and decisions with current wealth members.
Provide operational support for investment-related member questions and issues.