Eastern Washington Investigator (INV1)

State of Washington•Multiple Locations Statewide, WA

8d•Onsite

About The Position

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Central Investigations and Audits Unit (CIAU) is recruiting for a fact-finding Investigator for their Inspection team! The Department of Licensing’s (DOL) Business & Professions Division (BPD) has 34 business and professional licensing programs and manages 132 license types. The agency and division’s purpose is "Helping every Washington resident live, work, drive, and thrive." Centralized Investigations and Audits Unit promotes public safety and customer protection through regulation and education. The goal is to provide public safety and welfare in all areas we license and to protect and preserve the investments and properties of the citizens of the state.

Requirements

Two (2) years of professional investigative experience to include: identifying, collecting, organizing data and investigative case writing.
Two (2) years of effectively identifying, collecting, organizing, and documenting data.
Two (2) years of experience communicating effectively both verbally, and written when presenting to Stakeholders, Board and Commissions, or the public in a clear, concise, and accurate manner.
Writing and documenting data in ways that make the information most useful for subsequent assessment, analysis, investigation, and discipline.
The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Valid driver's license.

Nice To Haves

Experience with cosmetology, hair design, barber, manicurists, esthetics and master esthetics schools, and apprentice salon/shops.
Training which includes dealing with difficult people; experience and training focused on dealing with difficult work situations and de-escalation skills.
Familiar with the basic functions of Microsoft Word, Outlook Email, and Excel spreadsheets.
Experience with licensing issuance or regulatory license environment.

Responsibilities

Conducting objective inspections into cosmetology industry businesses and take equitable and appropriate administrative action.
Using customer service expertise and ability to effectively communicate and share best business practices through education of state laws to help prevent further issues.
Safeguarding sensitive information and evidence collected during the inspection process.
Travel throughout Washington, with a focus on Eastern Washington locations, to inspect licensed cosmetology schools, apprentice salons, shops, and businesses for compliance with licensing, safety, and sanitation requirements.
Conduct onsite inspections and regulatory reviews while independently planning travel and managing fieldwork.
Educate licensees and business owners on laws, rules, and regulatory requirements to promote voluntary compliance.
Document inspection findings, gather evidence, and prepare reports to support enforcement actions and complaint resolution.
Maintain accurate records and regulatory documentation to ensure accountability and consistent application of licensing requirements.
Partner with agency staff, management, and external partners to coordinate regulatory activities and support program goals.