Investigator

State of Ohio • Northfield, OH

3d • Onsite

About The Position

This position is a regulatory position within the State of Ohio, which is a drug-free workplace. The Investigator will ensure that the racino is following all rules, regulations, laws, and standard operating procedures, and that racino operations comply with all statutory and administrative provisions. Responsibilities include responding to incidents, completing reports, maintaining a compliance database, conducting background investigations on racino employees, and facilitating the licensing process for racino gaming employees. The role also involves providing customer service to patrons and staff, congratulating jackpot winners, managing Intercept Accounts, assisting patrons with the Time Out Ohio Program, using surveillance equipment, monitoring Video Lottery Terminals (VLTs), monitoring floor drops and VLT moves for compliance, receiving and verifying incoming VLTs, and verifying VLTs for removal. The position requires learning Lottery-specific software applications and working in a 24/7 facility. The State of Ohio offers a variety of competitive benefits to eligible full-time and part-time employees.

Requirements

• 30 months training or 30 months investigative experience with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Completion of associate core program in law enforcement, criminal justice or in academic field commensurate with program area to be assigned per approved Position Description on file; 12 months experience conducting investigations &/or inspections; valid driver’s license.
• 30 months training or 30 months experience as Investigator Assistant, 26210 with experience corresponding to type of complaints & alleged violations appearing in job posting/approved position description; valid driver's license.
• Equivalent of Minimum Class Qualifications for Employment noted above.
• Must submit resume as an attachment with online employment application.
• All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant.
• If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.
• New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.
• Conviction of a felony, or a misdemeanor of the first, second or third degree, which involved gambling, fraud or misrepresentation, theft, or any crime of moral turpitude, prohibits an applicant from being selected for this position, as long as the record of the conviction has not already been sealed. ORC 3770.021
• Conviction of a felony involving fraud, deceit, or theft prohibits an applicant from being selected for this position, as long as the record of the conviction has not been reversed, expunged, or annulled. ORC 2961.02
• Employment contingent upon successful completion of a criminal background check as required by Section 3770.02(D) of the Ohio Revised Code.

Nice To Haves

• Investigation
• Customer Service
• Evidence Collection
• Security
• Surveillance
• Basic Documentation
• Attention to Detail
• Customer Focus
• Problem Solving

Responsibilities

• Work in a regulatory capacity and ensure the racino is following rules, regulations, laws and standard operating procedures.
• Ensure racino operations comply with all statutory and administrative provisions.
• Respond to incidents occurring on site, complete reports and maintain a compliance database for reports of suspicious activity, unusual incidents, and all other reportable incidents.
• Complete background investigations on racino employees.
• Facilitate the licensing process for racino gaming employees.
• Provide exceptional customer service to patrons and racino staff.
• Congratulate jackpot winners.
• Observe Intercept process for winners and create Intercept Accounts.
• Assist patrons enroll in the Time Out Ohio Program and provide program information.
• Use surveillance equipment and ensure proper surveillance coverage of all Video Lottery Terminals in the racino facility.
• Monitor the floor Drop and ensure compliance with established procedure.
• Monitor all Video Lottery Terminal floor moves and ensure compliance with established procedure.
• Receive incoming Video Lottery Terminals and verify shipping security seals, serial numbers, description of the machines, and manufacturer name.
• Verify Video Lottery Terminals to be removed and confirm manufacturer name and serial number.
• Work as a team player to assist the team in completing its goals and objectives.
• Learn to use Lottery-specific software applications for daily job responsibilities.
• Work in a location that is open 24 hours per day/7 days per week.
• Perform other duties and work on special projects.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree