Investigator, WhatsApp Integrity Investigations

Meta•Menlo Park, CA

About The Position

WhatsApp Integrity Investigations’ focus is on protecting our users by detecting and investigating emerging threats and risks, and mitigating harm through close collaborations with cross-functional partners. We are looking for an investigator passionate about solving complex problems, proactive in ambiguous environments, and advocates for WhatsApp’s community. The candidate will be responsible for helping WhatsApp discover, understand and mitigate emerging threats and associated risks that may impact our users and the integrity of our platform. The potential for impact with this work is substantial as outcomes could affect billions of people who use our products. Investigators will have the opportunity to work on some of the most challenging, and complicated harms the company is facing, especially in an end-to-end encrypted environment. The ideal candidate will have a multidisciplinary investigative and analytical background and the ability to identify threats and make risk-based recommendations. It is highly important that candidates are focused on results and are self-starters. This role supports critical Company priorities, and would suit candidates who thrive in ambiguity and often high-demand environments.

Requirements

Bachelor's degree in a directly related field, or equivalent practical experience
8+ years of experience conducting threat and risk-focused investigations, particularly in Trust and Safety, Integrity, and/or Fraud and Scam spaces
Experience with pattern, network and behavioral analysis
Experience prioritizing investigative requests, managing competing priorities, and working in a high-tempo environment
Experience presenting investigative and/or analytical findings to influence cross-functional teams and projects toward mitigations and solutions
Experience leveraging AI to enhance and run investigative analyses

Nice To Haves

Understanding and interest in global geopolitical and social issues
Experience working with or for an Internet-based or technology company

Responsibilities

Lead the integration of Generative AI and LLMs into the investigative workflow to innovate investigations, triaging, summarization, and network mapping of complex threats
Work closely with Legal, Policy, Engineering, and Operations teams to resolve cases and improve processes
Participate in rapid response efforts during major incidents or crises
Provide proactive and clear communication to leadership, stakeholders and other internal teams on investigative findings and how these can apply to Product and other areas
Proactively identify gaps - in current detection and enforcement - and identify new attack trends via multiple internal and external signals
Partner with Engineering and Data Science to develop high-precision, AI-driven enforcement mechanisms that mitigate harm with minimal false positives
Conduct in-depth, complex, and sensitive investigations into emerging integrity threats, spanning various risk areas (e.g., adversarial abuse, scams, safety, platform misuse)
Maintain comprehensive case documentation and reporting to articulate complex investigative findings, methodologies, and actionable insights to leadership