Investigator Support Coordinator I

Labcorp•Indianapolis, IN

13d•$19 - $29•Onsite

About The Position

Labcorp is seeking an Investigator Support Coordinator I to join their team. This role is responsible for supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams, and delivering results via phone or fax. Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. They are leveraging advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver greater value to customers and patients.

Requirements

High school diploma
One year customer service experience
Fluent in both English and Brazilian Portuguese
Committed to delivering exceptional customer service
Demonstrates adaptability in dynamic work environments
Knowledgeable in medical terminology
Skilled in investigative and analytical thinking
Proficient in computer operations and experienced with Windows-based applications
Highly self-driven with a proactive work ethic
Excellent verbal communication skills
Strong attention to detail and effective organizational abilities
Strong ability to collaborate effectively within a global team environment

Nice To Haves

Associate’s degree and/or Medical Assistant
Two years customer service experience
Two years call center / telephone customer support experience
Two years healthcare, medical or laboratory experience

Responsibilities

Support investigator sites through effective communication.
Manage phone interactions.
Resolve accession holds in coordination with internal teams.
Deliver results via phone or fax.
Prioritize patient safety in all daily operations.
Promptly escalate any patient safety concerns for resolution.
Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW).
Respond to project-related inquiries from sites and sponsors via phone and email.
Serve as a liaison between internal teams and external clients.
Support the implementation of global processes and procedures.
Communicate site needs during policy or procedural changes.
Monitor and resolve accession holds, escalating delays to the Supervisor and Project Manager.
Update databases with relevant information and communicate additional testing needs.
Investigate and respond to project-related inquiries.
Document service failures, resolve issues, and escalate unresolved cases to management.
Adhere to management communications, meetings, and Standard Operating Procedures (SOPs).
Track and report workflow metrics as required.
Maintain training folders and update documentation.
Complete onboarding and all mandatory corporate and departmental training.
Attend required meetings and participate in ongoing training related to process and system updates.