Background Investigator I

Maps Credit Union•Salem, NE

4d•$23 - $25•Hybrid

About The Position

Advanced Reporting, a subsidiary company of Maps Credit Union, is a consumer reporting agency that offers clients customized and comprehensive background screening and credit reporting services for employment, tenant, volunteer, and business-to-business solutions. We seek a detail-oriented Background Investigator I to deliver exceptional service to our customers, vendor partners, co-workers, and the consumers we screen. This position is responsible for preparing complete and accurate background screening searches in a timely and professional manner.

Requirements

An Associate’s degree in business, or industry experience and college-level courses, or a combination of experience demonstrating skills in critical thinking, analytics, and/or research.
1 - 3 years of progressive general office and/or customer service experience or the equivalent combination of training and experience preferred.
Must be able to obtain the PBSA FCRA Basic Certificate. We will pay for the training and support the achievement of this license.
Must be bondable.

Responsibilities

Demonstrate competency in processing assigned background screening searches: Complete assigned searches, answer inquiries and resolve problems by collecting, researching, analyzing, copying, and emailing data and documents.
Perform searches in accordance with all search-related client requirements and company policies and procedures.
Process searches in an accurate and timely manner.
Maintain report workflow by providing information to and cooperating with coworkers, clients and consumers.
Competently process at least one kind of background screening search and obtain the PBSA FCRA Basic Certificate within 30 days of starting.
Maintain confidentiality and protect company operations by always keeping confidential and consumer information secure.
Model and instill leadership and accountability indirectly throughout the organization: Communicate ideas and issues to a variety of audiences in a professional manner both verbally and in writing.
Maintain inter/intra-departmental workflow by providing information and cooperating with co-workers.
Maintain a positive relationship with staff to keep an open flow of communication and information processing.
Contribute to attaining company objectives and initiatives by accomplishing related results as assigned.
Stay informed of compliance changes, policies, and procedures; report needed changes to company practices.
Complete all compliance and required training courses in a timely manner.
Continuously strive to meet company objectives through completion of personal and team goals.
Represent the company in an appropriate, accurate, timely, and professional manner in all in- and out-bound communications, including client and applicant portals, phone calls, emails, faxes, etc.
Enhance job performance by applying up-to-date professional and technical knowledge gained by attending training sessions, reviewing professional publications, and maintaining professional relationships.
Follow regulatory and policy compliance requirements, which include those efforts in compliance with Fair Credit Reporting Act (FCRA), All state consumer reporting laws, Driver’s Privacy Protection Act (DPPA), Equal Employment Opportunity Commission (EEOC), Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance-related policies.