Investigative Monitoring Supervisor

State of Colorado•Denver, CO

1d•Remote

About The Position

This position supervises the ABA Investigative Monitoring Specialist positions responsible for the oversight of all critical incident reports submitted by Applied Behavior Analysis providers, Stage II investigations, and Complaint Investigations specifically to clinics/ facilities that provide ABA therapy to children/youth with Autism Spectrum Disorder and/or Intellectual and Developmental Disabilities. This position directly supervises five Social Services Specialist IV positions – ABA Investigative Monitoring Specialists within the Provider Performance Unit within the Provider Services Unit. The ABA Investigative Monitoring Specialists that this supervisor oversees all maintain caseloads that include ABA Clinics. Facilities that specialize in ABA Services. This position will also carry a reduced caseload consisting of ABA licensed clinics/ facilities.

Requirements

Eight (8) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years.
Full Background Check (CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification, Drug Screen, PREA, Trails check, CAPS).
Must maintain a home office, internet, and possibly phone service.
Must disclose any disciplinary termination or resignation in lieu of termination from previous State employment and provide an explanation.
Must use full legal name in the application for background checks.
Current, valid, and unrestricted Colorado Driver’s License.

Nice To Haves

Bachelor's or graduate degree from an accredited college or university in Public Administration, Psychology, Social Work, Childhood Development, Sociology, or a closely related field of study.
Public or private sector experience related to Child Welfare, such as residential, educational, casework, and/or child placement agency experience.
Knowledge of Volume 7 licensing regulations and statutes.
Skills with interpreting and enforcing regulations.
Ability to establish collaborative partnerships and effective working relationships with a variety of internal and external customers and diverse public and private stakeholders.
Experience in completing investigations.
Skills in interviewing children and adolescents, including those with complex-traumatic backgrounds.
Outstanding skills and abilities in verbal and written communication, and report writing.
Experience with institutional abuse investigations by county departments.
In-depth knowledge of the Child and Adult Mistreatment Dispute Review Section (CAMDRS).
Relevant years of state service experience.

Responsibilities

Supervises 5 FTE ABA Investigative Monitoring Specialists-Social Services Specialist IVs and oversees the daily work product of the ABA Investigative Monitoring Team.
Meets individually with staff to problem-solve issues, discuss progress to annual goals, and ensure unit processes and program policy development objectives are being met.
Evaluates each staff member in accordance with the PMP processes established by the Department.
Ensures workplace equity and development for all staff.
Reports to PSU management when concerns on the unit arise, employees' performance issues are evident, and recommends solutions.
Assists with the creation of performance evaluations, when necessary, with unit staff and ensures that all corrective actions are enforced and regularly reviewed for progress.
Examines investigative monitoring processes and regularly meets with other unit supervisors to ensure processes and practices of all specialists (licensing, monitoring, Colorado Provider Training Academy (CPTA), and Performance Management Outcomes (PMO) Team are consistent and efficient.
Researches processes within the Department or within systems that overlap with the unit in function by collecting information, assessing the impact on the work of the unit, and reporting to management.
Trains monitoring staff on all duties associated with their position and on changing processes.
Reviews and assigns all caseload assignments, Stage II Reports of Inspections (ROI’s), Complaint ROI’s, and other monitoring ROIs, investigations/ visits to ABA clinics/ facilities.
Provides the final approval of all Reports of Inspections, using Trails Mod/ Legacy, CLMA, and any other means to approve investigations before they are sent for scanning.
Reviews the quality of all ABA Critical Incident Reports submitted to the Department and assigns them to the respective Monitoring Specialist to ensure that they know of all incidents rising to the level of concern or egregious incidents.
Immediately reports all egregious incidents to the Monitoring Administrator and the Provider Performance Manager.
Carries a reduced caseload consisting of ABA licensed clinics/ facilities, as well as supervises the Investigative Monitoring Specialists who also conduct agency and facility investigations.
Assigned a caseload of licensed ABA providers for whom they are responsible for monitoring and overseeing their compliance.
Assesses compliance, provides interpretations, and ensures regulatory enforcement, equipped with extensive expertise in Volume 7 regulations (12 CCR 2509-8) and Titles 24 and 26 of the Colorado Revised Statutes.
Investigates and ensures ongoing compliance with regulations and statutes related to licensed ABA clinics/ facilities that provide ABA Services; however, this position is cross-trained to monitor all licensed agencies and facilities that provide out-of-home care, day treatment, and/or educational services through Stage II investigations, Complaints Investigations, and the ongoing review of critical incident reports submitted by providers in accordance with Volume 7 regulations.
Determines agency/facility culpability as it relates to incidents that have occurred within the agency, facility, or foster home.
Assesses content received through various means, such as critical incident reporting, policies and procedures created by the provider, staff files, children/youth files, foster parent files, hotline referrals, referral assessments, and all other related documentation that is accessible to the Department, to determine if there are compliance issues related to the information being reported and observed.
Conducts investigations, interviews, and evaluates programs on topics such as (but not limited to): policies and procedures, board notes, restraints/seclusions, behavior management and discipline, client rights, medication administration, educational activities, community activities, recreational activities, treatment, and services to be or are being provided to youth and their families, as well as site compliance.
Ensures compliance by determining if care providers are supervised and trained according to the needs of the youth and their individual learning needs assessing treatment planning, observing the milieu, assessing the quality of home study evaluations, assessing behavioral interventions utilized by facilities, and examining financial documentation to ensure the stability of agencies and facilities and that the basic needs of the youth are being met.
Acts as the regulatory authority for interpreting Volume 7 regulations while monitoring and investigating their assigned providers.
May be asked to assist other Licensing and/or Investigative Monitoring Specialists on scheduled licensing or monitoring visits.
Collaborates and partners with the assigned Licensing Specialist when there is an opportunity to work together with the agency/facility.
Provides or researches options for and coordinates delivery of technical assistance to licensed facilities and agencies to support quality care of youth and to increase their compliance with State and Federal rules, with particular focus on child protection, safety, and children’s rights.
Oversees and directs providers to improve programming to ensure the safety, care, and well-being of children and youth in placement.
Provides technical assistance to assist providers with coming into compliance with the minimum standards and related statutes.
Regularly conducts Stage II Investigations, Complaint Investigations, Critical Incident Report Investigations, and other relevant investigations to determine agency/facility culpability and compliance with Volume 7 regulations and related statutes for providers assigned to their caseload.
Completes a timely Report of Inspection (ROI) once the investigation is complete.
Ensures that the ROI addresses whether there is identified agency/facility culpability (violations), and if not, explains how the conclusion of no identified violations was reached.
Provides information about the specific technical assistance that was provided throughout the visit and afterward if follow-up is required.
Documents that the violations were communicated and reviewed with the agency/facility staff, so they have an understanding of how they need to come into compliance with the related regulations and/or statute violations.
Completes ROI’s for all visits, in person, while out at the facility, to include the technical assistance being provided.
Reviews responses to ensure the agency/facility has come into compliance with the violations identified.
If the response is unacceptable to the Department’s standards, reissues the ROI and provides additional technical assistance until the agency/ facility comes into compliance with the identified violation(s).
Works closely with other Government entities and stakeholders associated with the Placement Services Unit for consistency and to offer the most appropriate and quality services to the providers, families, and children/ youth served.
Participates in the development and implementation of integrated and consistent Monitoring protocols within the Division of Child Welfare as well as with other divisions and stakeholders, including the Administrative Review Division, Office of Behavioral Health, Division of Youth Services, and Colorado Department of Early Care and Learning.
Consults as necessary regarding these protocols with county departments of human services and other Government agencies, including the Department of Public Health and Environment, the Department of Education, the Colorado Department of Public Safety, the Department of Regulatory Agencies, Health Care Policy and Finance, and the Behavioral Health Administration. and the Office of Management Improvement.
Provides technical consultation and assistance to all units and divisions responsible for out-of-home child placements and ABA and Day Treatment Services to develop new rules, statutes, or to assist in the revision of rules to improve provider performance and to assure children’s health, safety, and well-being.
Recommends Volume 7 rule revisions and updates to reflect current practice and statute changes, if necessary.
Acts as the expert opinion on how Volume 7 is interpreted and implemented by ABA Investigative Monitoring Specialists and makes necessary recommendations for when Volume 7 rules need to be modified to reflect changes in evidence-based practices and research publications.
Compiles and interprets data on patterns of provider deficiencies or gross incidents of non-compliance with Volume 7 and related statutes to determine when adverse monitoring actions are warranted.
Makes recommendations to PSU Provider Performance Management when it is determined that the Department may need to take adverse action against a license.
Provides documentation and testimony in summary suspension situations and other adverse action cases, such as appeals, revocations, etc.
Issues expert opinions, as authorized by the Division of Child Welfare, on child protection and safety that occur within agencies and facilities to prompt further action taken by the Department.
Recommends to management action steps necessary to rectify ongoing concerns and violations at the agency and when adverse action is indicated.
Partners with the assigned Licensing Specialist to collaborate, provide follow-up to the provider, and increase on-site monthly monitoring visits (and sometimes more frequent) until the provider's deficiencies are resolved and abuse/neglect or other safety concerns are alleviated.
Performs all other duties as assigned by leadership within the Division of Child Welfare.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer-supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training, and more
Remote work arrangements for eligible positions
Public Service Loan Forgiveness Program (for some positions)