Investigations officer

RBC•Halifax, NS

9d•Onsite

About The Position

As the Investigations Officer, you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time. Please note this position shift will be 4pm – midnight AST

Requirements

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues
Demonstrated experience working collaboratively within a team environment to achieve shared goals
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation
Analytical Thinking
Banking
Communication
Critical Thinking
Customer Service
Detail-Oriented
Emotional Intelligence
Listening Effectively
Teamwork
Time Management

Responsibilities

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc)
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact.
Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.