Investigations Officer

RBC•Halifax, NS

4d•Onsite

About The Position

As the Investigations Officer, you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. You will work with a team and individually, ensuring all individual activities are completed on time and per quality thresholds to minimize risk of financial loss and negative client impact. Demonstrate commitment to RBC Values, adhere RBC policies, and ensure all training is completed on time. Please note this position shift will be 4pm – midnight AST.

Requirements

Proven experience thriving in dynamic, fast-paced operational environments, with a track record of delivering results under pressure.
Knowledge of Payments Canada rules and regulatory frameworks, ensuring adherence to industry standards and compliance requirements.
Strong investigative skills and a methodical approach to identifying, analyzing, and resolving issues.
Demonstrated experience working collaboratively within a team environment to achieve shared goals.
Strong capability to establish, develop, and maintain productive professional relationships with colleagues, stakeholders, and partners.
Demonstrated ability to adapt to and drive organizational change, fostering a proactive mindset toward process improvements and operational evolution.
Capability to assess, analyze, and decisively manage intricate financial transactions, ensuring accuracy, compliance, and risk mitigation.

Nice To Haves

Banking
Communication
Critical Thinking
Customer Inquiries
Customer Service
Detail-Oriented
Interpersonal Relationship Management
Listening Effectively
Operational Delivery
Process Improvements
Taking Ownership
Teamwork
Time Management
Written Communication

Responsibilities

Mitigate operational, financial, and reputational risks through due diligence and adherence to risk management standards.
Review transactions, reports, and documents to ensure compliance with policies and procedures.
Provide consistent service within established SLA’s and Payments Canada rules.
Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
Investigate root cause of adjustments and identifying the appropriate resolving actions.
Ensures all documents/data are examined for completeness and accuracy and take appropriate steps to correct for client.
Maintain accurate records ensuring integrity of data (e.g. Service Platform, correspondence, internal accounts and records, etc).
Identify and escalate repeated errors and ensure future risk and negative client experiences are mitigated.
Identify and recommend solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader, engage service partners as needed to conclude.
Takes ownership of client situations, building ownership and accountability at first point of contact.
Refer to Manager where required.
Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options