Inventory Technician II

Astreya•San Francisco, CA

1d•$16 - $27

About The Position

Inventory Technicians provide IT services and support through order tracking, accessory and hardware management, equipment deployment, conference room maintenance, and user setup. This introductory IT services role supports users worldwide and works on moderately difficult assignments that require judgment in resolving issues, with some instruction on new assignments and infrequent checks on daily work. The role is also described as a hands-on, operations-focused IT Inventory Specialist position responsible for the day-to-day operation of IT peripheral vending machines and management of IT hardware from receipt through deployment. It supports accurate inventory data, timely equipment delivery, and a smooth employee experience across supported office locations.

Requirements

High school diploma or GED and 2 to 4 years of related experience and/or training, or an equivalent combination of education and experience.
Alternatively stated, 2 to 4 years of experience in IT logistics, asset management, warehouse operations, or a related field.
Hands-on experience with inventory or asset management systems, such as ServiceNow, Jamf, or similar platforms.
Basic inventory or IT knowledge and familiarity with IT hardware, including laptops, mobile devices, peripherals, and security tokens such as YubiKeys.
Strong attention to detail and a track record of maintaining accurate data and records.
Ability to exercise judgment within defined procedures and practices to determine appropriate action.
Excellent written and verbal communication skills.
Ability to work effectively in a large team with minimal supervision and manage priorities across multiple office locations.
Ability to provide an outstanding user experience and work effectively in a fast-paced environment.
Ability to make sound decisions when faced with competing priorities and identify steps to achieve objectives.
Results-oriented approach.
Ability to lift and move equipment weighing up to 50 pounds and perform physical tasks in a warehouse or office environment.
Ability to perform office-related tasks that may involve prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively.
Some positions may require occasional repetitive movements of the wrists, hands, and/or fingers.

Nice To Haves

Past business operations exposure.
Customer experience background or familiarity.
Exposure to device imaging and deployment workflows, including MDM platforms or imaging tools.
Experience processing domestic and international shipments.
Familiarity with planogram concepts or retail/vending SKU configuration.
Prior experience operating or maintaining hardware or retail vending systems.

Responsibilities

Manage inventory and IT assets, including receiving and inspecting shipments, confirming shipments against purchase orders, tagging equipment, and maintaining accurate stock and asset records.
Stage, image, and update laptops, mobile devices, and accessories for new hires and device replacements.
Prepare YubiKeys and other security hardware for distribution.
Perform cycle counts, helpdesk replenishment, discrepancy reconciliation, asset returns, and redeployment.
Prepare and process outbound shipments for new hires, device replacements, and returns; coordinate with logistics partners and maintain accurate shipment tracking.
Maintain organized storage and staging areas across office locations, and support cross-office and international device shipments as needed.
Restock IT peripheral vending machines and reconcile machine stock with backstock inventory.
Inspect vending machines to ensure they are clean and operational; coordinate vendor troubleshooting, maintenance, repairs, and service visits.
Monitor vending platform dashboards, alerts, and operational metrics, and address outages, stock shortages, or machine issues.
Support vending machine deployments and operational changes, including staging equipment, assisting with installations or relocations, and configuring SKUs or planograms as directed.
Create and maintain SOP documentation for restocking, troubleshooting, reconciliation, and operational reporting, and identify process improvements.
Maintain accurate inventory and device assignment records and support reporting and audit needs for Finance, Security, and Compliance stakeholders.
Escalate discrepancies and process gaps to senior IT Logistics team members.
Respond to logistics-related helpdesk tickets and ad hoc requests in a timely manner.
Support onboarding events and new-hire orientation classes with hardware setup and equipment provisioning.
Maintain conference rooms through preventative maintenance; help ensure audio and visual quality, troubleshoot issues, and respond to meeting attendees' requests.
Deploy and recover laptop and desktop images and provide customer support, including IT accessories and workstation setup.
Use ticketing systems to report work accomplishments and track Service Level Agreements (SLAs), and use inventory data management software to maintain accuracy and workflow.
Contribute to large-scale global projects and perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or, for California employees only, Kaiser HMO.
Dental insurance through UHC.
Vision insurance through Nationwide Vision by UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and subject to a cap.
Paid Time Off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.