Inventory Specialist

Walgreens•Quincy, MA

2d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management; receiving, counting, ordering, pricing, and returns; On-Shelf Availability; planogram accuracy; inventory reporting and system accuracy; asset protection; and the filing of claims for warehouse and vendor overages, shortages, order errors, or damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the associated system, cash-handling, cashier, and store-readiness duties. The role delivers customer service by greeting and assisting customers, modeling service best practices, and, when serving as leader on duty in designated stores, addressing customer questions and issues. It executes and coaches inventory, receiving, ordering, delivery, pricing, returns, and inventory-count processes across the front end and pharmacy. Pharmacy activities are performed under the supervision of the pharmacist-in-charge where specified. The specialist also supports physical inventory, package delivery and pickup programs, store merchandising and cleanliness, team training, and communication between management and non-management team members. The position requires six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates. Candidates must be fluent in reading, writing, and speaking English, except in Puerto Rico; be willing to work a flexible schedule including evenings and weekends; and demonstrate attention to detail, multitasking, execution management, and the ability to identify and resolve operational issues. A valid pharmacy license or certification must be obtained and maintained as required by the state.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and coordinate the appropriate use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices, and file claims for overages, shortages, order errors, and damaged goods.
When designated and in the absence of store management, open or close the store and complete required system start-ups, cash handling, cashier duties, and store-readiness tasks.
Greet and assist customers, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, follow One Box receiving procedures, investigate undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge’s supervision, verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan outs and scan-out returns for subscribed departments, vendor/DSD departments, and pharmacy.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes and markdowns; maintain accurate pricing and signage and complete additional regulatory pricing tasks reliably and on time.
Support front-end and pharmacy ordering by ordering expense items, monitor pharmacy manual orders for excess, and maintain and order consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate on-hand quantities in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge’s supervision.
Ensure inventory compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Maintain inventory records and receive and post front-end products in all inventory systems; organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing sales floor, stockroom, and pharmacy areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised, and maintain knowledge of store systems and equipment.
Assist and coach the store team on package-delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers; complete additional assigned tasks.
Attend company training, complete e-learning modules including safety training, and obtain and maintain pharmacy licensure or certification as required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.