Inventory Process Optimization Manager

Saputo•Caledonia, WI

8d•$100,000 - $110,000

About The Position

The Inventory and Process Optimization Manager oversees inventory accuracy and control processes, customer claims management, OSD (Over, Short, and Damaged) resolution, operational efficiency initiatives, and continuous improvement across warehouse and distribution operations. The role oversees Inventory Control Coordinators, a Systems Analyst, and Continuous Improvement staff. It aims to maintain inventory integrity, minimize losses, improve productivity and customer satisfaction, and identify cost-saving opportunities while supporting service, quality, and safety objectives. The manager also provides warehouse manager coverage as needed and partners with Warehouse Managers to evaluate and improve processes, address operational gaps, and develop sustainable solutions that enhance warehouse efficiency, productivity, service levels, and performance. The position works a schedule beginning at 10:00 a.m. or 11:00 a.m. and ending at 7:00 p.m. or 8:00 p.m. Saputo offers comprehensive benefits, recognition and incentive programs, community volunteering opportunities, and a smoke-free campus. The stated salary range is $100,000–$110,000, with offers varying based on experience, skills, education, and training.

Requirements

At least 5 years of experience in inventory management, warehouse operations, supply chain, customer claims, OSD management, or continuous improvement.
Strong analytical and problem-solving skills.
Experience with warehouse management systems (WMS), ERP systems, SAP, and inventory control tools.
Advanced proficiency in Microsoft Excel and data analysis.
Experience leading process improvement initiatives with measurable results.
Strong communication, leadership, and project management skills.
Familiarity with GMPs.
Strong leadership and team development skills, with the ability to collaborate across functions.
Ability to lead operations and others through change.
Experience with customer claims and resolution management.

Nice To Haves

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field is preferred.
Knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies is preferred.

Responsibilities

Lead inventory management processes to ensure accurate records and system integrity.
Monitor inventory transactions, cycle counts, physical inventories, and reconciliation activities.
Investigate inventory discrepancies, identify root causes, and implement corrective actions.
Ensure timely and accurate systematic transactions, including receipts, shipments, inventory, and customer claims.
Maintain accuracy throughout distribution center activities, with emphasis on customer expectations, claims, returns, and compliance fees.
Develop and maintain inventory control policies, procedures, and performance standards.
Analyze inventory trends, turnover, and obsolescence to identify opportunities to improve inventory performance and process effectiveness.
Oversee customer claims and OSD processes, including investigation, validation, reporting, trend analysis, root cause identification, corrective actions, and continuous improvement.
Lead cross-functional operational efficiency, continuous improvement, and cost-reduction initiatives that drive operational excellence, customer satisfaction, effective change management, and sustainable results.
Develop, monitor, and report KPIs related to inventory accuracy, productivity, service, claims reduction, compliance, warehouse utilization, and cost performance; use insights to drive process improvements and savings.
Apply Lean, Six Sigma, or similar methodologies to improve productivity and reduce waste.
Partner with Operations, Transportation, Customer Service, Procurement, Finance, and customers to improve end-to-end supply chain performance and reduce claims, damages, shortages, and service failures.
Conduct data analysis and prepare reports to support business decisions and operational improvements.
Evaluate warehouse processes, labor utilization, workflows, and space optimization opportunities.
Support optimization of warehouse management systems and implementation of inventory control technologies.
Lead audits and ensure compliance with company policies, regulatory requirements, and inventory control standards.
Train, coach, and develop team members in inventory best practices, claims management, OSD processes, and process improvement methodologies.
Provide warehouse manager coverage as needed to support continuity of operations, leadership, and consistent execution.
Oversee Inventory Control Coordinators, Systems Analyst, and Continuous Improvement staff.