Inventory Control

G10 Inc•Bethlehem, PA

About The Position

The Inventory Control Quality Assurance Associate ensures inventory is housed effectively and efficiently, maintains accurate inventory counts, and oversees the quality of packages leaving the facility. The role works with team members and partner resources to investigate and resolve inventory discrepancies, support merchant requests, and help ensure outbound orders can be fulfilled. It also communicates operational updates and inventory concerns to relevant leadership and site teams. Travel to other locations may be required as needed.

Requirements

High school diploma or GED.
Two years of experience in a warehouse setting.
Ability to work independently without direct on-site supervision.
Ability to adapt quickly to changing conditions and solve problems in a timely manner.
Ability to identify inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
Effective written and verbal communication skills and reading comprehension.
Ability to multitask and handle multiple issues at the same time.
Excellent attention to detail.
Ability to lift up to 50 pounds.
Ability to stand and walk continuously during shifts lasting 8–10 hours.
Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

One year of experience in a lead role.

Responsibilities

Work directly with team members to resolve merchant concerns.
Investigate the root causes of inventory adjustments and participate in efforts to correct them.
Raise concerns about inventory practices with the Operations Manager and help identify opportunities to improve day-to-day processes.
Resolve merchant-facing requests related to inventory issues.
Investigate inventory discrepancies reported by Merchant Support or Account Services.
Perform physical location checks to ensure quality and reconcile inventory variances.
Perform physical inventory cycle counts and reconcile inventory variances.
Run cycle-counting and inventory-control processes according to written SOPs and in partnership with resources such as ShipBob and Account Services.
Research and resolve inventory variances in a timely manner to support fulfillment of outbound orders.
Communicate promptly to the leadership team about orders that cannot be fulfilled because of inventory discrepancies.
Communicate client updates and important operational information to the Operations Manager, ICQA site representative, or B2B team.
Perform audits or other actions requested by merchants within the site.
Travel to other locations as needed.
Perform additional duties and responsibilities as necessary.