Inventory and Shipping Specialist

Rinchem•Bensalem Township, PA

34d

About The Position

The Inventory and Shipping Specialist performs inventory and shipping administration in Rinchem’s and/or customers’ systems of record. The role supports customer service and load planning for Intel deliveries, including inventory entry and reconciliation, shipment quality checks, delivery and inventory inquiries, transportation scheduling, and preparation of shipping documents. It also includes general service center administrative work, customer record and purchase order processing, and training a backup to cover assigned responsibilities. The position operates in a fast-paced environment and requires strong customer service, accurate data entry, attention to detail, and the ability to adapt to shifting priorities and schedules. Rinchem describes its work as supporting safe and efficient chemical supply chains for customers in industries including semiconductors, biotech, pharmaceuticals, aerospace, and manufacturing.

Requirements

High school diploma or GED.
At least 3 years of customer service experience.
Ability to initiate and maintain relationships with internal and external customers.
Ability to create accurate, meaningful, and professional correspondence.
Ability to learn systems of record.
Accurate and strong data-entry skills.
Experience and skills with Microsoft Word, Excel, Outlook, and PowerPoint.
Familiarity with an NCR/CAPA system and ability to help determine root causes and suggest continuous improvements.
Ability to obtain IMDG, IATA, and other regulatory certifications as needed.
Ability to work independently and collaboratively in a team-oriented environment.
Self-directed and motivated, with the ability to take initiative.
Ability to adapt to changing priorities, demands, and timelines using analytical and problem-solving skills.
Ability to absorb new ideas and concepts quickly.
Ability to handle a flexible schedule.
Strong attention to detail.

Nice To Haves

Some college preferred.

Responsibilities

Enter inventory receipts in the Chem-Star WMS and/or customer systems of record.
Process specialized customer transactions, including holds, damaged inventory, and disposition, in Rinchem’s and/or customer systems of record.
Perform inventory cycle counts and enter customer reconciliation reports.
Research inventory discrepancies.
Perform quality-control checks on outbound staged shipments.
Answer basic questions about delivery and inventory.
Provide directions to truck drivers.
Receive and make calls to arrange less-than-truckload (LTL) appointments.
Schedule Rinchem dock appointments for internal and external customers.
Answer internal and external emails about inventory, transportation scheduling, and related basic questions.
Generate specialized shipping paperwork, including bills of lading, manifests, IATA documents, and IMDG documents; this may include calculating truck weight and determining load capacity.
Perform general administrative work for the customer service center, including entering POI data, opening and routing mail, maintaining visitor logs, filing and retaining records, archiving records, and managing facility office supplies.
Act as liaison with service center visitors.
Train a backup or designated partner to perform all functions for assigned responsibilities.
Enter customer records and handle the customer purchase order process.
Serve as a load planner for Intel deliveries.