Inventory and Shipping Specialist II

Rinchem•Garden City, GA

2d•Hybrid

About The Position

As an Inventory and Shipping Specialist II, you will serve as the main point of contact to assist customers with product location and delivery times. Take lead in validating inventory receipt entries in our internal WMS as well as maintaining customer systems and mentoring the ISS team. You will lead cycle counts, reconcile reporting, and conduct discrepancy investigations. Provide guidance and direction to drivers, visitors, and external partners. Manage communication across multiple stakeholders and serve as a primary point of contact for escalated customer inquiries regarding delivery, inventory, and scheduling. Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia. Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status. In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

Requirements

High School Diploma or GED required
5+ years of customer service or logistics experience
at least 2 years in inventory/shipping operations
Excellent communication skills, both written and verbal, with the ability to handle escalations professionally
Advanced proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
Strong knowledge of WMS systems, NCR/CAPA processes, and regulatory documentation (IATA, IMDG)
Ability to quickly master new systems of record and provide training to others
Ability to obtain IMDG, IATA, and other regulatory certifications as required
Attention to detail and accuracy in data entry
Strong analytical and problem-solving skills with the ability to manage shifting priorities
Self-directed, motivated, and capable of working independently while contributing to team success

Nice To Haves

Associate’s or Bachelor’s degree preferred

Responsibilities

Perform and validate inventory receipt entries in Chem-Star WMS and customer systems.
Lead cycle counts, reconciliation reporting, and discrepancy investigations.
Ensure compliance with NCR/CAPA processes, identifying root causes and driving corrective actions.
Generate and review specialized shipping documentation (BOLs, Manifests, IATA, IMDG), including advanced calculations for truck weight and load capacity.
Oversee inbound/outbound quality checks and ensure adherence to regulatory requirements.
Coordinate LTL appointments and dock scheduling for complex shipments.
Serve as a primary point of contact for escalated customer inquiries regarding delivery, inventory, and scheduling.
Provide guidance and direction to drivers, visitors, and external partners.
Draft professional correspondence and manage communication across multiple stakeholders.
Mentor and train Inventory & Shipping Specialist I team members and backups.
Act as a subject matter expert for system processes and compliance standards.
Support leadership in implementing process improvements and operational efficiencies.
Manage facility office supplies, visitor logs, and record retention with a focus on compliance.
Ensure adherence to Rinchem’s safety, regulatory, and quality standards.
Take initiative on special projects and other duties as assigned by leadership.