Inventory Accuracy Assistant - Queens Center

Penney OpCo LLC • New York, NY

3d • Onsite

About The Position

The Inventory Accuracy Assistant supports customer service, sales, inventory accuracy, stockroom operations, and general store operations at JCPenney’s Queens Center location. The role helps maintain accurate inventory through cycle counts, Stock Ledger updates, RFID activities, merchandise organization, and annual physical inventory preparation and auditing. It also processes merchandise transfers and returns, oversees delivery check-ins, reports shipment discrepancies, and completes price changes. The associate is expected to meet established performance standards related to safety, shrink, omnichannel operations, scheduling efficiency, associate relations, customer service, profitability, productivity, and attendance.

The role calls for a service-oriented and adaptable team member who communicates effectively, builds positive relationships, takes initiative, supports change, and holds themselves and others accountable for results.

The stated pay range is USD $18.50 to $23.13 per hour.

Requirements

• Demonstrated service orientation and ability to serve customers and associates empathetically.
• Ability to listen, understand diverse points of view, and provide helpful assistance.
• Ability to pursue high performance standards and hold oneself and others accountable for results.
• Ability to provide feedback, visibility, and recognition to a team.
• Ability to develop positive relationships, respect different styles, and communicate effectively with a wide audience.
• Ability to adapt quickly to changing situations with energy and a positive attitude and coach others through change.
• Curiosity, commitment to continuous improvement and learning, and ability to take initiative and act resourcefully.
• Confidence in taking on challenging assignments and addressing conflict quickly and positively.

Responsibilities

• Greet and assist customers in finding products and provide outstanding customer service.
• Demonstrate company WORTH behaviors and partner with leadership and team members when additional support is needed.
• Listen to customer issues calmly and agreeably to help resolve problems.
• Execute cycle counts and Stock Ledger updates as directed.
• Support RFID processes, including shoe-on-display activities, to maintain accurate in-stocks.
• Contribute to merchandise organization, recycle materials, and prepare not-for-retail items for returns.
• Participate in annual physical inventory preparation, auditing, and error correction.
• Perform Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with the defective MTO process and execute defective MTOs promptly to maintain inventory integrity, support a safe work environment, and prevent shrinkage.
• Partner with omnichannel supervisors and associates to complete defective MTO activities accurately.
• Oversee check-in of dedicated delivery shipments, including third-party, FedEx, and UPS shipments, and report discrepancies promptly.
• Complete price changes accurately and on time to maximize sales.
• Meet established performance standards, including those related to shrink, safety, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed