Inventory Account Management Manager

Viant Technology•New York, NY

15h•$80,000 - $95,000•Hybrid

About The Position

The Inventory Account Management Manager is the primary liaison between supply partners and Viant DSP client teams. You will serve as a crucial bridge between Viant and key media exchanges, ensuring that Viant teams have a full understanding of offerings, capabilities, and use cases. You will collaborate closely with internal teams and external media owners to curate inventory on behalf of customers/traders/buyers while maintaining efficient, seamless relationships with inventory partners and internal account teams. Our Inventory Account Management Managers are enthusiastic, proactive, self-starters charged with establishing, supporting, and overseeing media exchange partner relationships. With excellent communication and interpersonal skills, the ideal candidate works well with cross- functional team members in order to find solutions for and curate valuable inventory for our clients.

Requirements

1-3 years digital media/programmatic/ad tech or client service experience
Familiarity with OpenRTB standard and signals
Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner
Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across a broad set of offerings
A consultative, strategic thinker with great energy and enthusiasm for new technologies
Adaptable and comfortable managing change, with the ability to quickly pivot plans, priorities, and responsibilities in a fast-paced, evolving environment.
Proficient in MS Office, including Excel, PowerPoint, and Outlook
Interest or familiarity with Google Big Query or beginner SQL

Nice To Haves

Familiarity with AI tools and emerging AI applications, with an ability to leverage them to improve workflow efficiency, analysis, problem-solving, and client support.

Responsibilities

Easily accessible as the primary day-to-day point of contact for Exchange partners, advocating for Viant’s strategic goals and operational standards.
Support Publisher Business Development teams by providing merchandising guidance and synthesizing themes of client requests for publisher partners to create solutions.
Establish and maintain relationships with mid/long-tail publisher partners, ensuring Viant teams understand the offerings and how to access.
Manage the programmatic inventory request lifecycle, including the setup, health monitoring, and troubleshooting of Viant Deals, Client Deals, and Open Market.
Evaluate publisher offerings and inventory quality for effectiveness, ensuring strict adherence to the Viant Inventory Quality Policy and oRTB signal compliance (PPID, IRIS).
Facilitate sales enablement by gathering offering requirements and processing inventory briefs submitted through the IAM Sales Feasibility Form.
Act as a consultative expert on inventory strategies, serving as the primary lead for all channels, including CTV, Display, Audio, OLV, and DOOH.
Provide DSP configuration requirements and technical recommendations to internal teams to improve campaign pacing and performance.
Direct day-to-day inventory integrations and serve as the point person for supply billing inquiries and financial reconciliations.
Report consistent feedback to inventory partners regarding quality, transparency standards, and evolving client needs.
Manage supply infrastructure allocation, specifically overseeing QPS (Queries Per Second) management and partner capacity requests.
Serve as the "first call" and primary liaison between inventory partners and client teams to troubleshoot live delivery issues, reporting discrepancies, and performance roadblocks.
Strong cross-functional collaborator who can partner with Product and Engineering teams to share customer experience insights, communicate partner feedback, and help inform product improvements.
Familiarity with AI tools and emerging AI applications, with an ability to leverage them to improve workflow efficiency, analysis, problem-solving, and client support.
Produce supply health reporting and lead Exchange Quarterly Business Reviews (QBRs) to ensure partner alignment and identify optimization opportunities.
Oversee global seller and site block lists to maintain high inventory standards.
Ability to excel in a fast-paced work environment while quickly achieving product efficiency across a wide range of offerings.