INTERVIEWING CLERK - 60020269

State of Florida•Gainesville, FL

5d•$2,972 - $2,972

About The Position

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. The role involves effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan, assessing customers' needs, referring customers to community agencies as appropriate, timely and accurately escalating customers' complaints/inquires, documenting customers' records timely and in accordance with departmental procedures, assisting customers with completion of online or paper applications, assisting customers with My ACCESS Accounts, effectively communicating with internal and external customers as by departmental procedures, effectively maintaining customer lobby log in accordance to Performance Management Plan, and explaining eligibility requirements, form completion requirements, community resources for financial assistance, and/or providing program benefits.

Requirements

Must have at least 2 years of clerical experience in an office setting.
Must have more than 1 year of customer service experience.
Must have more than 1 -3 years of computer experience.
Requires a security background check and participation in direct deposit.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Nice To Haves

Bilingual preferred.

Responsibilities

Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.
Effectively assessing customers' needs.
Referring customers to community agencies as appropriate.
Timely and accurately escalating customers' complaints/inquires as appropriate.
Documenting customers' records timely and in accordance with departmental procedures.
Assisting customers with completion of online or paper applications.
Assisting customers with My ACCESS Accounts.
Effectively communicate with internal and external customers as by departmental procedures.
Effectively maintaining customer lobby log in accordance to Performance Management Plan.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.