INTERVIEWING CLERK - 64049921 1

State of Florida • Yulee, FL

7d • Hybrid

About The Position

This position is responsible for greeting and assisting internal and external customers, managing client check-ins and updates, answering phones, verifying client information for eligibility, processing records requests and referrals, collecting fees, issuing receipts, preparing billings, running end-of-day reports, balancing cash drawers, and preparing weekly deposits according to NCHD policy.

Requirements

• Ability to collect correct client information in a timely manner.
• Ability to work effectively with a health care team and maintain an effective working relationship with others.
• Ability to perform tasks common to their paraprofessional position.
• Ability to recognize the limitation of one’s own knowledge and skills.
• Ability to recognize areas of their own practice in need of improvement.
• Ability to teach other staff in the theory and practice of their positions.
• Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them.
• Ability to plan, organize and effectively carry out work assignments.
• Knowledge of clinic clerical practices, policies and procedures and the ability to apply them.
• High School Diploma or Equivalent
• Knowledge of administrative and clerical procedures and systems
• Proficient in Microsoft Office Suite
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• One year experience in a dental clerical position
• Bilingual in English and Spanish
• Proficient in Eaglesoft or Dentrix dental software

Responsibilities

• Greets and assists internal and external customers in a courteous and respectful manner that presents a positive public image.
• Makes sure clients sign in and their information is updated per visit.
• Checks clients in, reschedules clients, and notifies clients of any appointment changes when necessary.
• Answers the phone, screens calls, takes messages, and transfers calls.
• Verifies and collects client and family income, residency, and insurance status.
• Interviews clients to determine economic indigence for eligibility of dental health care services provided by NCHD based on established criteria.
• Inputs client services into HSM and the electronic oral health record.
• Processes records requests and dental referrals.
• Collects fees and issues receipts.
• Prepares billings making sure eligibility is verified and attached to each billing.
• Runs end-of-day reports, balances cash drawer, and prepares weekly deposits per NCHD policy.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED