About The Position
M3 Global Research is seeking a Qualitative Interview Host to support the Market Research Project Management team. This role involves managing the day-to-day call operations for market research studies, ensuring timely project completion and client satisfaction. The company utilizes a platform called QualStage for remote qualitative research and also supports other platforms. The ideal candidate will assist with technical issues, prepare respondents, facilitate interviews, and provide technical guidance.
Requirements
- Bachelor’s degree or equivalent work experience preferred.
- Multilingual in at least one of the following languages: Polish, Thai, and Asian languages.
- Experience supporting customers with Qualitative online platforms preferred.
- Strong working knowledge of Windows and Apple operating systems and product suites.
- Proficiency with internet browsers including Safari, Microsoft Edge, Chrome, and Firefox.
- Experience with Apple and Android mobile devices.
- Ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and ability to interact with all levels within the organization.
- Ability to communicate technical steps in a friendly and simplistic manner, both verbally and in writing.
- Well-developed analytical and problem-solving skills.
- Ability to quickly solve problems as they arise and proactively identify and resolve potential issues.
- Self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Nice To Haves
- Previous experience in customer service or call center experience is a plus.
Responsibilities
- Act as a point of contact for technical platform issues for internal and external users.
- Assess user technical support levels to provide appropriate and timely support.
- Prepare respondents in advance to ensure they join scheduled interviews on time.
- Facilitate the start of scheduled interviews and provide troubleshooting support.
- Support moderator and interpreter trainings before project commencement.
- Triage and communicate issues to the QualStage Product Owner and Engineering team.
- Document technical issues and their resolutions to aid customers and improve internal processes.
- Stay updated on product features and enhancements, providing internal technical guidance.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
