About The Position
M3 Global Research, part of M3 Inc., is seeking a Qualitative Interview Host to assist the Market Research Project Management team. This role involves managing the day-to-day call operations for market research studies, ensuring projects are completed on time and meet client expectations. The company utilizes a platform called QualStage for remote qualitative research and supports clients with other platforms as well. The ideal candidate will provide technical support, prepare respondents, facilitate interviews, and troubleshoot issues.
Requirements
- Bachelor’s degree or equivalent work experience preferred.
- Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages
- Experience supporting customers with Qualitative online platforms preferred
- Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
- Must have the ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
- Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
Nice To Haves
- Previous experience in customer service, or call centre experience is a plus.
Responsibilities
- Be a point of contact for technical platform issues for both internal and external users
- Assess technical support level of user to provide appropriate support in a timely manner
- Prepare respondents in advance to join their scheduled interviews on time
- Facilitate start of scheduled interviews and provide troubleshooting support as needed
- Support moderator and interpreter trainings prior to the start of the project
- Triage and communicate issues to the QualStage Product Owner and Engineering team
- Document technical issues and resolutions to support customers and improve internal processes
- Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
