Interventional Psychiatry Med Tech: TMS & Spravato Oversight

Aster Mental Health•Boston, MA

4d•Onsite

About The Position

Aster Mental Health, a physician-led, patient-first private practice providing integrated psychiatric and counseling treatment to adolescents and adults, is hiring an Interventional Psychiatry Technician to support its clinical needs. The role supports interventional psychiatry services, including TMS and Spravato (esketamine), as well as related clinical, administrative, patient-support, and outreach work. The position is immediately available and is based in person in an outpatient private-practice setting in the South of Boston area. The technician administers and monitors TMS treatments (training provided) and monitors patients during and after Spravato administration. The role also involves assisting with patient paperwork and insurance authorizations, managing treatment-related scheduling and administrative tasks, taking vital signs, responding to patient inquiries, building relationships with patients, and coordinating care with their in-house treatment teams. Additional duties include outreach to potential local referral sources and providing front-office administrative support as availability allows.

Requirements

High school diploma required.
Ability to speak, read, and write English fluently and effectively.
Ability to perform basic math and quantitative measurements, such as obtaining height and weight.
Excellent customer-service skills and the ability to communicate courteously, pleasantly, and professionally.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Excellent attention to detail.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to adhere strictly to protocols for confidential or sensitive information.
Ability to stand for many hours at a time.
Ability to multitask and manage priorities with conflicting demands.
Ability to reach out to patients for marketing or re-marketing efforts.

Nice To Haves

Experience in a medical office setting.
College degree.
Successful completion of a medical assistant program.
Basic Life Support certification.
One year of related previous work experience in a psychiatric setting.
At least one year of medical assistant experience.
Experience administering TMS and/or Spravato to patients.
Experience working with private insurance companies and submitting prior authorizations, PHQ9s, PHQ10s, and other patient-related paperwork.
A patient-first mentality.
Self-starter and self-manager.
Strong work ethic and high integrity in and outside the office.
Professional and courteous interactions with patients, staff, and doctors.
Detail-oriented approach.

Responsibilities

Administer and monitor Transcranial Magnetic Stimulation (TMS) treatments to patients; training is provided.
Monitor patients undergoing Spravato (esketamine) treatment during administration and afterward.
Work with staff and insurance companies to complete patient paperwork, including prior authorizations, before treatment.
Manage treatment-related administrative tasks, such as scheduling and entering authorizations.
Perform clinical tasks with patients, such as taking vital signs.
Respond to incoming patient inquiries related to interventional psychiatry.
Build relationships with patients during treatment sessions.
Coordinate patient care with the in-house treatment team.
Contact potential local referral sources, including therapists and physicians, to promote medication management, therapy, TMS, and esketamine services.
Provide administrative support to the front-office team as availability allows.