Intervention Specialist

Metropolitan Family Services • Chicago, IL

5d

About The Position

Metropolitan Family Services is seeking a compassionate and motivated Intervention Specialist for its North Center team. The role supports clients and families through assessments, crisis intervention, safety planning, referrals, advocacy, and supportive counseling. The specialist works with clients, families, collaterals, community groups, and other entities to assess needs and risk, connect clients with appropriate services, and monitor whether services continue to meet changing needs. The position includes after-hours coverage for cases requiring an immediate response, community-based work, and driving for work in a personally owned vehicle.

This is a full-time position with an average starting salary range of $50,000 to $55,000 annually. Salary placement depends on skill and experience. Metropolitan Family Services describes community as central to its internal culture and the services it provides. The agency serves individuals and families across Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County.

Requirements

• Bachelor’s degree in Psychology, Social Work, or a related human services field from an accredited college or university.
• At least 2 years of relevant experience, including areas such as crisis intervention, verbal de-escalation, clinical work in a mental health setting, or working with clients experiencing mental illness across the lifespan.
• Demonstrated ability to work in a community-based, high-risk environment with diverse populations.
• Knowledge of crisis intervention and safety planning.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Verbal de-escalation skills.
• Strong interpersonal, written, and communication skills.
• Strong administrative and organizational skills, including the ability to prioritize, organize time efficiently, and handle multiple demands.
• Ability to work effectively with individuals and groups from diverse ethnic and socioeconomic backgrounds.
• Satisfactorily pass all relevant screenings and criminal background checks.
• Ability to drive for work using a personally owned vehicle.

Responsibilities

• Gather and process client information to determine eligibility, conduct assessments, and make referrals.
• Use clinical judgment to assess potential harm or risk and recommend safety plans to a supervisor, with attention to client and staff safety in the community.
• Assess client situations and work with collaterals to gather and analyze information for recommendations about level of care and service needs.
• When necessary, act in the client’s best interest by engaging courts, law enforcement, or other entities.
• Use clinical modalities to build working relationships with clients, families, and collaterals and develop and implement plans to reduce or eliminate risk.
• Refer clients to required services, advocate for their needs, and provide supportive counseling.
• Complete required reports, assessments, and paperwork.
• Provide after-hours coverage for cases requiring an immediate response.
• Reassess and monitor planned services to determine whether client needs are being met, circumstances have changed, and services remain appropriate.
• Use knowledge of resources to help clients access and utilize them effectively.
• Work with community groups on unmet and special needs through outreach and education.
• Participate in and seek out training and educational opportunities to maintain required training or certification.
• Manage time and job responsibilities independently while meeting program reporting and billing requirements.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employer contributions to HSA accounts of $2,000 for individuals and $4,000 for families, prorated to the benefits start date.
• Free Teladoc general medicine and behavioral health services for team members.
• Ascensus 401(k) plan with a 4% employer match, vested at 100% on the first day of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level