Intervention Specialist

Metropolitan Family Services • Chicago, IL

6d • $50,000 - $55,000

About The Position

Metropolitan Family Services is seeking a compassionate and motivated Intervention Specialist to join its North Center team. The role supports clients and families through assessment, crisis intervention, safety planning, referrals, advocacy, supportive counseling, and monitoring of services. The position also involves community outreach and education, maintaining required documentation and training, and providing after-hours coverage for cases requiring an immediate response. Driving for work is required using a personally owned vehicle.

The average starting salary for full-time positions is $50,000 to $55,000 annually, with placement in the range based on skills and experience. A bachelor’s degree in Psychology, Social Work, or a related human services field from an accredited college or university is required. Candidates must pass relevant screenings and criminal background checks.

Requirements

• Bachelor’s degree in Psychology, Social Work, or a related human services field from an accredited college or university.
• At least 2 years of related experience, including areas such as crisis intervention, verbal de-escalation, clinical work in a mental health setting, or working with clients experiencing mental illness across the lifespan.
• Ability to work in a community-based, high-risk environment with diverse populations.
• Knowledge of crisis intervention and safety planning.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Verbal de-escalation skills.
• Strong interpersonal, written, and communication skills.
• Excellent administrative and organizational skills, including the ability to set priorities, manage time efficiently, and handle multiple demands.
• Ability to work effectively with individuals and groups from diverse ethnic and socioeconomic backgrounds.
• Satisfactory completion of all relevant screenings and criminal background checks.
• Ability to drive for work using a personally owned vehicle.

Responsibilities

• Gather and process personal client information to determine eligibility, conduct assessments, and make referrals.
• Use clinical judgment to assess potential harm or risk and recommend safety plans to a Supervisor, ensuring the safety of clients and staff in the community.
• Assess and evaluate client situations and engage with collateral contacts to gather and analyze information needed to recommend levels of care and service needs; when necessary, act in the client’s best interest by engaging courts, law enforcement, or other entities.
• Use clinical modalities to develop effective working relationships with clients, families, and collateral contacts; create and implement plans to reduce or eliminate risk; refer clients to services, advocate for their needs, and provide supportive counseling.
• Complete required reports, assessments, and paperwork.
• Provide after-hours coverage for cases requiring immediate response.
• Reassess and monitor planned services to determine whether client needs are being met, circumstances have changed, and services remain appropriate.
• Use knowledge of resources to help clients access and utilize them effectively.
• Work with community groups on unmet and special needs by providing outreach and education.
• Participate in and seek out training and educational opportunities to maintain required training and certifications.
• Manage time and responsibilities independently to maximize client services and meet program reporting and billing requirements.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer contributions of $2,000 to individual and $4,000 to family HSA accounts, prorated to benefits start date
• Free Teladoc general medicine and behavioral health services for team members
• 401(k) plan with a 4% employer match, vested at 100% on the first day of eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level