Intervention Specialist - Trauma

American Addiction Centers•Libertyville, IL

20h•Onsite

About The Position

The Intervention Specialist - Trauma role at Advocate Aurora Health Corporate's Trauma Recovery Center at Condell Hospital is a full-time position focused on providing comprehensive support to hospitalized trauma patients. Key responsibilities include immediate emotional support, advocacy, resource provision, discharge planning, leading support groups, and safety planning. The specialist also conducts assessments, facilitates warm-handoffs to outpatient providers, navigates resources by responding to trauma alerts and collaborating with street outreach teams, and engages in intensive community outreach, including follow-up calls and connecting discharged patients to resources. The role emphasizes continuity of care through scheduling appointments with the TRC and community partners, maintaining accurate patient records, and collaborating with hospital treatment teams. Advocate Health, the third-largest nonprofit integrated health system in the U.S., formed from Advocate Aurora Health and Atrium Health, serves nearly 6 million patients across 69 hospitals and over 1,000 care locations, employing 155,000 teammates. The organization is committed to equitable care, providing over $6 billion in annual community benefits, and is recognized for clinical excellence in various specialties.

Requirements

High School Diploma or GED.
Minimum of one year experience in social services.
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Full-time position (40 hours per week), with flexibility to cover all shifts as needed.
Availability to work days, evenings, nights, weekends, and holidays.
Reliable, punctual, and open to learning.
Familiarity with and experience working in the designated service area.
Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
Passion for and dedication to serving the community.
Excellent communication, collaboration, and rapport-building skills.
Empathy-driven, service-oriented attitude.
Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

Nice To Haves

Associate’s Degree
2 or more years related experience in social services.
Previous supervisory experience.
Experience working with trauma-affected populations.
Billingual

Responsibilities

Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning.
Complete assessments and facilitate warm-handoffs to outpatient providers for ongoing care.
Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Provides patient support, collaborating with teams, and engaging in intensive community outreach.
Making follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers.
Participate in the facilitation of psychoeducational and support groups.
Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services.
May also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
Maintains accurate records of patient interactions and action plans.
Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program