Intervention Specialist - Trauma

American Addiction Centers•Milwaukee, WI

20h•$22 - $33•Onsite

About The Position

The Intervention Specialist - Trauma provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma. This includes connecting patients with the clinical team, assisting with discharge planning, leading support and psychoeducation groups, and conducting safety planning. The role involves completing assessments and facilitating warm-handoffs to outpatient providers for ongoing care. Responsibilities also extend to responding to trauma alerts, safety calls, and pre-escalation needs, collaborating with street outreach teams, and facilitating mediation to mitigate retaliation risks. The specialist engages in intensive community outreach, making follow-up calls, connecting patients to resources, and sending letters to discharged patients. They schedule patient appointments with the Trauma Recovery Center (TRC), other internal Advocate resources, or community partners to ensure continuity of care, requiring strong collaboration with other providers. The position involves conducting intakes and needs assessments, linking patients to appropriate resources, and maintaining accurate records of patient interactions and action plans. The specialist works closely with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.

Requirements

High School Diploma or GED.
Minimum of one year experience in social services.
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Reliable, punctual, and open to learning.
Familiarity with and experience working in the designated service area.
Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
Passion for and dedication to serving the community.
Excellent communication, collaboration, and rapport-building skills.
Empathy-driven, service-oriented attitude.
Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.

Nice To Haves

Associate’s Degree.
2 or more years related experience in social services.
Previous supervisory experience.
Experience working with trauma-affected populations.
Bilingual.

Responsibilities

Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma.
Connects patients with the clinical team when appropriate.
Assists with discharge planning.
Leads support and psychoeducation groups.
Conducts safety planning.
Completes assessments and facilitates warm-handoffs to outpatient providers for ongoing care.
Responds to trauma alerts, safety calls, and pre-escalation needs.
Collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Engages in intensive community outreach.
Makes follow-up calls, connects to resources, and sends letters to patients that have been discharged to connect them to outpatient resources.
Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care.
Participates in the facilitation of psychoeducational and support groups.
Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services.
Notifies other hospital providers of unmet needs to be addressed while in the hospital.
Maintains accurate records of patient interactions and action plans.
Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development.
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.