Intervention Specialist - Trauma
About The Position
The Intervention Specialist - Trauma at Advocate Aurora Health Corporate provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma. Key responsibilities include connecting patients with clinical teams, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. The role also involves conducting assessments, facilitating warm-handoffs to outpatient providers, responding to trauma alerts and safety calls, and collaborating with street outreach teams to mitigate retaliation risks. Additionally, the specialist engages in intensive community outreach, follow-up calls, and scheduling appointments to ensure continuity of care for discharged patients. Advocate Health, formed from Advocate Aurora Health and Atrium Health, is the third-largest nonprofit, integrated health system in the United States, serving nearly 6 million patients across 69 hospitals and over 1,000 care locations. It is recognized as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, committed to providing equitable care and contributing over $6 billion in annual community benefits.
Requirements
- High School Diploma or GED.
- Minimum of one year experience in social services.
- Strong verbal and written communication skills.
- Ability to work collaboratively within a team and independently.
- Proficiency in Microsoft Office Suite.
- Strong organizational skills.
- Ability to handle difficult conversations and maintain professionalism.
- Willingness to adapt to evolving job responsibilities.
- Reliable, punctual, and open to learning.
- Familiarity with and experience working in the designated service area.
- Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
- Passion for and dedication to serving the community.
- Excellent communication, collaboration, and rapport-building skills.
- Empathy-driven, service-oriented attitude.
- Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
- Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.
Nice To Haves
- Associate’s Degree
- 2 or more years related experience in social services
- Previous supervisory experience
- Experience working with trauma-affected populations
- Bilingual
Responsibilities
- Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma, including connecting them with the clinical team when appropriate, assisting with discharge planning, leading support and psychoeducation groups, and safety planning.
- Complete assessments and facilitate warm-handoffs to outpatient providers for ongoing care.
- Responds to trauma alerts, safety calls, pre-escalation needs and collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
- Provides patient support, collaborating with teams, and engaging in intensive community outreach.
- Makes follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
- Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers.
- Participate in the facilitation of psychoeducational and support groups.
- Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services.
- May also require notifying other hospital providers of unmet needs to be addressed while in the hospital.
- Maintains accurate records of patient interactions and action plans.
- Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
